Associate Director, Monthly Giving, Development and Communications

Location: Washington, DC - hybrid preferred; Remote - US considered in AL, AK, CA, CO, DE, DC, FL, GA, IL, IN, KS, MI, MO, MT, NV, NJ, NC, ND, OR, SD, TX, UT, VA, WA

Project HOPE is an international NGO of more than 900 engaged employees and hundreds of volunteers who work in more than 25 countries, responding to the world's most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and responded to humanitarian crises worldwide.

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency.

POSITION SUMMARY: The Associate Director, Monthly Giving is a seasoned fundraiser withexperience in acquisition and retention of monthly donors and is able to build programsthat increase lifetime revenue from donors and return on investment (ROI) for ProjectHOPE.
He/she/they should be a detail-oriented self-starter who can workcross-functionally in a matrixed environment on the strategy and implementationof the HOPE Partners monthly giving program. This includes creating the overallstrategic plan, optimizing the sustainer donor journey and lifecycle, building,monitoring, and reporting on budgets, managing investments, and establishingKPI's for vendor management and accountability. This role partners closely withonline and offline channel managers on monthly giving strategies.

PRINCIPAL RESPONSIBILITIES:

• Manage the monthly giving program and develop the multi-year strategic plan to acquire, retain, recapture, reactivate and upgrade monthly donors.
• Work cross-functionally with online and offline channel managers to implement donor journeys, monthly donor stewardship, and increase revenue by ensuring an exceptional donor experience.
• Oversee and pro-actively bring to life the holistic HOPE Partners brand strategy, including the messaging and visual identity across channels.
• Develop annual and multi-year budgets for monthly donors with clear KPI's. Continually monitor results against budget, track monthly revenue, acquisition, and retention trends, provide regular performance reports to key stakeholders, and reforecast when necessary.
• Manage agency canvassing and telemarketing partners to establish KPI's, monitor investments, test and onboard, and hold partners accountable. This includes reviewing scripts and materials, providing swag and other tools for campaigns, and making real-time adjustments to improve performance.
• Manage agency contracts for canvassing and sustainer telemarketing, with a focus on maximizing ROI, including negotiating clawbacks and metrics for costs per donor acquired.
• Work with internal teams and external agencies to optimize digital strategies to acquire, convert, retain, upgrade, recapture, and reactivate monthly donors across email, website, paid advertising and SMS. Advise on the digital experience for sustainers, including the online portal, website messaging, donation page tactics, and other approaches.
• Analyze investment opportunities and make strategic recommendations in all areas of monthly giving, keeping abreast of industry trends and new monthly giving channels.
• Ensure back-end systems and processes run at the highest efficiency and meet best practice standards. Review, refine and recommend new systems or processes as needed.
• Ensure test and learn plans are continually implemented, refined, and acted upon.
• Other Duties as Assigned

MINIMUM QUALIFICATIONS:

• At least 10 years of experience in a fast-paced, multi-faceted marketing or fundraising environment, preferably in international organizations.
• Deep experience growing sustainer files through canvassing and digital fundraising. Including managing agencies to performance and onboarding/offboarding agencies as needed.
• Experience with monthly donor journeys and knowledge of retention methods.
• Experience managing and mentoring staff and agencies and insuring KPI's are met.
• Ability to analyze data and make strategic decisions based on trends.
• A high attention to detail and organization.
• Proven ability to prioritize, work independently in partnership with teams, manage time effectively, and follow through on tasks/responsibilities.
• Experience and expertise with professional communications/interactions; Ability to build relationships remotely.
• Proven success in management of competing priorities and deadlines.
• Strong communication skills, written and oral, as well as proofreading.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

• While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.
• Must be able to communicate in verbal and written form and must be able to travel internationally.
• Project HOPE employees may be required to travel or work in countries where working conditions are classified as "hardship."

Work environment:

• Typical office environment with exposure to a minimal noise level.
• Emergency deployments may be in resource-deprived environments with austere living conditions.
• Travel for extended periods may be by air and/or other modes of transportation.
• While international travel is not a regular part of every job, programmatic needs may require it intermittently.
• Project HOPE employees may be required to travel or work in countries where working conditions are classified as "hardship."

Salary range starting at $100,000 USD per year based on candidates residing in the US. Compensation for the role is dependent on several factors including a candidate's location, qualifications, skills, and experience. Project HOPE offers comprehensive benefits as part of the total compensation package including health, dental, vision and life insurance, 403(b), paid leave, and much more. For more information about our benefits please visit our benefits page.

Due to the substantial number of inquiries, we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please.

However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise.

Thank you very much for your interest in Project HOPE.