At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. Meticulous. A technical enthusiast. A closer. A futurist.

As an Aftermarket Technical Specialist, you’ll be challenged and rewarded. Impact our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and know you will be too.

Do we have your attention? Keep reading. 

Rugged, cost competitive, and easy-to-use, Matrix packaging systems include vertical form fill seal equipment for all types of flexible packaging, as well as INVPack stickpack and sachet machines and Pacraft pre-made pouch machines. As part of the ProMach Flexibles business line, Matrix helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit http://www.ProMachBuilt.com and for more information on ProMach Careers, visit http://www.ProMachCareers.com.

As an Aftermarket Technical Specialist, you’ll provide service-related technical support for machine audits, rebuilds, and upgrades. You’ll work closely with the Aftermarket Sales and Service teams, using your strong technical and customer service skills, to help customers with preventative maintenance and machine upgrade opportunities.

Does this work interest you?

• Proactively contact existing customer that have upcoming or past due preventative maintenance required on their machines. Work with them to identify upgrades and retrofits to improve their processes and production.
• Identify rebuild and retrofit opportunities for existing customers. Audit their machinery for spare parts needs and develop spare parts kits and upgrades for customer purchase.
• Work closely with the Aftermarket Parts team to correctly identify components required for machine retrofits and rebuilds.
• Assist in the quote preparation process and help present proposals or quotes to customers.
• Analyze customer preventative maintenance programs and rebuild requirements. This involves performing a one-year follow-up after machinery has been commissioned, site visits, reviewing customer records, determining process improvements, identifying required replacement parts, and training needs.
• Develop contacts and relationships with customers to effectively promote Aftermarket parts/service agreements, rebuilds, retrofits, and scheduled service visits.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

If this sounds like you, we want to connect!

• Associate’s degree in technical field required or equivalent work experience.
• 2 – 5 years of manufacturing experience in an industrial automation environment, packaging machinery environment preferred.
• Ability to read mechanical and electrical engineering drawings.
• Excellent interpersonal skills, ability to be calm under pressure.
• Solid verbal and written communication skills.
• Strong problem identification and resolution skills.
• Ability to effectively communicate feedback, seek it, and act on it.
• Ability to take direction and exercise flexibility with changing priorities.
• Sound analytical thinking, planning, prioritization, and execution skills.
• Ability to work effectively independently and in a team environment.
• Ability to champion a safe and quality-minded environment.
• Ability and desire to travel regionally up to 50 percent.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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