Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. This position has responsibility to work closely with the Respiratory Therapist(s), providing services and product support to clients with respiratory related illnesses. ESSENTIAL FUNCTIONS: Will support the daily operations of the Respiratory Therapy Department. Properly fit customers/clients with CPAP devices, under the supervision of a Respiratory Therapist. Develop and retain a working knowledge of payment policies and coding requirements related to respiratory related equipment. Must have the ability to investigate and respond to inquiries from clients regarding shipments, products, and deliveries of certain respiratory related items. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information. MINIMUM KNOWLEDGE AND SKILLS REQUIRED: Knowledge of medical terminology Ability to utilize Excel, Word, and other computer programs to support the RT Department Excellent organizational skills and ability to consistently meet objectives and deadlines Excellent phone and customer relations skills PREFERRED KNOWLEDGE AND SKILLS REQUIRED: REQUIRED BEHAVIORAL SKILLS: Integrity: A personal presence which is characterized by a sense of honesty and the willingness to do the right thing. The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System Compassion: A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact. Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations. Accountability: Demonstrated track record of ownership of situations, projects and issues. Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes. Respect: Demonstrated ability to collaborate with a diverse population. Treat all internal and external customers with a positive, proactive service orientation. Excellence: Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making. Proven ability to think strategically but also must be able to lead day-to-day tactical processes. Demonstrated ability to manage and provide coaching and leadership on complex projects. Must be able to lead and/or facilitate process improvement. MINIMUM EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent PREFERRED EDUCATION AND EXPERIENCE: CNA, CMA, LPN Licensure Associate Degree in healthcare or related field of interest REQUIRED LICENSE/REGISTRATION/CERTIFICATION: American Heart Association BLS. PREFERRED LICENSE/REGISTRATION/CERTIFICATION: N/A We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day. Hutchinson Regional Medical Center is a not-for-profit, 190-licensed bed medical facility serving the health needs of more than 65,000 residents of Hutchinson, Reno County and the surrounding Central Kansas region. Our broad network of health care services extends deep into the community with Health-E-Quip, a home medical equipment supply store; Horizons Mental Health Center, a mental health services provider for surrounding counties; Hospice & HomeCare of Reno County, a medical and emotional support system for patients and their families in the final phase of a terminal illness or those needing home health care services for acute and chronic illness needs; and Sleep Diagnostic Center, a monitored sleep lab that identifies sleep disorders. Together, we will do everything possible to deliver an exceptional experience of care to every patient and family member who walks through our doors.