Participates in direct patient care and other supportive activities under the direct delegation of the licensed nursing staff. Maintains and applies principles of safety. Recognizes when and how to escalate patient concerns up the chain of command. Works in cooperation with other health team members. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. ESSENTIAL FUNCTIONS: Greets all patients entering the Emergency Department to provide customer service excellence. Observes the patients’ physical, mental and emotional conditions and reports any changes to the nursing staff. Takes and records temperature, blood pressure, pulse and respiration rates in the EHR per policy. Reports all critical findings immediately to nursing staff. Works in coordination with nursing and providers to provide comfort measures as appropriate to patients in the Emergency Department waiting room. Acts as a liaison between patients and nursing staff for questions. Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI). Serves a population newborn through geriatric. Other duties may include: Functions in the Emergency Department as a Nurse Assistant and Phlebotomist as determined by department needs. Performs EKG testing. Collects specimens for tests as requested by the physician or other authorized provider including blood, urine, and feces. Requires successful completion of on the job phlebotomy training. Identifies patients and labels specimens required by Laboratory policies and procedures. Collects, processes, and delivers specimens to appropriate section of the Laboratory for testing. Maintains phlebotomy trays and outpatient draw station (restocking supplies, cleanliness, etc.) Pre-cleaning of indicated equipment prior to High Level Disinfection MINIMUM KNOWLEDGE AND SKILLS REQUIRED: Multi-tasking and prioritization skills Demonstrated ability to communicate effectively Excellent customer service skills PREFERRED KNOWLEDGE AND SKILLS REQUIRED: Medical terminology REQUIRED BEHAVIORAL SKILLS: Integrity: A personal presence which is characterized by a sense of honesty and the willingness to do the right thing. The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System. Compassion: A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact. Accountability: Demonstrated track record of ownership of situations, projects and issues. Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes. Respect: Demonstrated ability to collaborate with a diverse population. Treat all internal and external customers with a positive, proactive service orientation. Excellence: Strong communication skills. MINIMUM EDUCATION AND EXPERIENCE REQUIRED: Completion of a nurse assistant training program; OR Emergency medical technician (EMT) experience; OR Advanced Emergency Medical Technician (EMT-A) experience PREFERRED EDUCATION AND EXPERIENCE: One-year nurse assistant experience in an Emergency Department setting. REQUIRED LICENSE/REGISTRATION/CERTIFICATION: Healthcare Provider BLS through the AHA or ARC before start date. PREFERRED LICENSE/REGISTRATION/CERTIFICATION: Certification as a CNA in the State of Kansas We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day. Hutchinson Regional Medical Center is a not-for-profit, 190-licensed bed medical facility serving the health needs of more than 65,000 residents of Hutchinson, Reno County and the surrounding Central Kansas region. Our broad network of health care services extends deep into the community with Health-E-Quip, a home medical equipment supply store; Horizons Mental Health Center, a mental health services provider for surrounding counties; Hospice & HomeCare of Reno County, a medical and emotional support system for patients and their families in the final phase of a terminal illness or those needing home health care services for acute and chronic illness needs; and Sleep Diagnostic Center, a monitored sleep lab that identifies sleep disorders. Together, we will do everything possible to deliver an exceptional experience of care to every patient and family member who walks through our doors.