13 Customer Success Manager Jobs in Oakland, CA
Promise is Hiring a Customer Success Manager Near Oakland, CA
At Promise, we prioritize treating people facing financial difficulties with respect and dignity, offering them the necessary tools and resources to thrive. Our team's expertise spans various sectors, with technology specialists from renowned companies like Google, Stripe, and Palantir, as well as esteemed government leaders.
We've successfully secured over $50 million in funding, with backing from prominent investors like 8VC, Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (previously known as Sweat Equity Ventures), and Howard Schultz. We are honored to have recently been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."
Role Overview
As a Customer Success Manager at Promise, you’ll play a vital role in nurturing and growing our relationships with our customers. In this role, you'll be responsible for maintaining these critical partnerships, ensuring that our customers’ needs are consistently met with professionalism and dedication. You'll work closely with a range of stakeholders, making sure that Promise remains a trusted and indispensable partner and our products are backed by best-in-class qualitative support.
What You’ll Do
- Proactively engage with our customers as their primary point of contact, anticipating and addressing their needs and inquiries.
- Collaborate closely with Promise’s technical implementation teams to ensure seamless integration and deployment of solutions for our partners.
- Keep track of key metrics like repayment rates, project progress, and contract deadlines, always staying ahead to meet customer needs effectively.
- Consistently provide customers with updates, including creating newsletters on industry trends and product case studies.
- Interact with diverse customer stakeholders, from leaders to service directors, for all-encompassing account management.
- Handle contract renewals, seeking growth opportunities while maintaining customer engagement and satisfaction.
- Attend industry events and conferences to keep up with trends and network with potential customers.
- A sincere commitment to building strong customer relationships.
- At least 5 years of experience in account management or related areas, and preferably a professional network in the utilities sector.
- A strategic, analytical mindset, with a knack for identifying customer needs and opportunities for account growth.
- Ability to interpret and act on key business metrics and financial data.
- Strong communication skills, both verbal and written, with internal and external stakeholders from diverse backgrounds.
- Willingness to travel as needed to meet customer needs and represent Promise at industry events (up to 25% of the time).
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Job Summary
Full Time
$106k-148k (estimate)
07/17/2024
09/07/2024
the-promise.com
SOUTH JORDAN, UT
<25
2014
DOMINIA T GLASPY
<$5M
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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