PromptCare is looking for a Clinical Intake Specialist to join our team. Join our compassionate healthcare team as a Clinical Intake Specialist, where you will serve as the first point of contact for our patients, expertly coordinating their initial experiences with our facility. Your role is crucial in gathering essential patient information, assessing their needs, and facilitating a smooth transition into our care system. If you are dedicated to making a meaningful impact on patient well-being from the moment they reach out for support, we invite you to apply. To learn more about our company, please visit

Reports to: Departmental Lead, Supervisor or Manager

Job Type: Full-time position, 40 hours per week, Mon-Fri eight-hour shifts starting at 8am or 9am

Job Location: Hybrid out of either of our locations: New Providence, NJ, Lenexa, KS or Stoughton, MA.

• High school diploma or GED. Bachelor's degree preferred
• Previous experience working with insurance companies and healthcare professionals (physicians, nurses, etc.) is preferred
• Previous experience with specialty pharmacy patient admissions and customer service in a similar referral source-based practice setting is strongly preferred
• IVIg case management experienced preferred
• Must have strong PC skills, especially the MS Office suite. Previous experience with the pharmacy order processing system, CPR , is a major advantage (although training will be provided)

Job Responsibilities, included but not limited to:

• Manage phone calls from agency partners for scheduling, rescheduling, other related agency activities
• Coordinate nursing contracts and authorizations when needed
• Collaborate with document management teams to obtain agency clinical documentation
• Triage incoming agency calls for field nurses and relay information to appropriate care team members
• Serve as communication liaison between pharmacy and nursing as appropriate
• Identification and screening of nursing agencies
• Completes occurrence reports as applicable
• Provides care team members with feedback on assigned patients and gives suggestions for changes in procedure/protocols
• Answer phone, emails, and working in a variety of communication apps and electronic medical recores to provide clear documentation and coordination of services
• Communicate with patients to coordinate delivery and nursing services
• Scheduling appointments for patient visits with nursing personnel and agencies as needed
• Liaise and coordinate with nursing and pharmacy staff about schedules, patients, and any changes
• Input clinician visits and update in visit logs for new starts and adjusted schedules
• Resolve scheduling conflicts as they occur
• Attend staff meetings, teleconferences and patient care conferences as needed
• Understand and follow Promptcare’s employee policies and procedures
• Perform other duties as assigned and is able to work longer than normal hours with little or no notice, as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee is required to occasionally walk, and bend or stand as necessary. This position requires the ability to occasionally open filing cabinets, lift office products and supplies of a minimum of 25 pounds.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Discount Ticket Program
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.