JOB DESCRIPTION: Client Services Specialist Date: March 7, 2024
REPORTS TO: Client Services Manager FLSA Status: Non-Exempt

Job Summary: Pro Print is looking for experienced candidates who have a successful track record of earning, building, and maintaining client relationships. As a member of the Client Services Specialist team, you will work to assist customers via phone and email, efficiently managing time, to understand customer requirements and serve as a resource to assist clients in all aspects of the print production process.

Who are you?

Character Traits: You are highly principled, competent, reliable, and honest. You are energetic, ambitious, and obsessed with results. Your drive to succeed is among your most notable character traits. Previous work colleagues would describe you as credible, curious, and conscientious. You are equally comfortable working with email and the phone, and you have strong language and grammar skills.

Motivators: You are motivated by goals & deadlines and perform your best when these are in place. Learning new skills, concepts and ideas is exciting to you, and you will stick with it until you’ve achieved excellence. You need to share a common purpose with teammates and you encourage others to share the same standards and aspirations.

Values: Effectiveness and innovation are among your values. You play to win and you thrive when you are around others who are always striving to do their best.

Responsibilities and Duties:

• At Pro Print we acquire, service, and retain our ideal customers.
• Outbound calling to verify buyers is a critical part of the responsibilities of this position.
• related to print.
• Work with internal systems and teams to ensure all client needs are met.
• Conduct effective, prompt, and courteous customer communications.
• Introduce new products and services to customer when appropriate.
• Develop and execute customer-specific growth plans to ensure satisfaction with our products and services.
• Gather market information from our customers through conversation and report back to management the current trends, uses and application of print products.
• Effectively use technology tools to fulfill these duties.

Qualifications:

• High school diploma or higher with acceptable work experience
• 3 years of customer driven success in a customer facing position
• Printing and/or Graphic Design experience is a significant plus but not a requirement

Soft Skills

• Excellent time management
• Keen critical thinking
• Strong verbal and written communication skills
• Curiosity to learn new skills
• Interested in other people
• Eager to be a contributor to growing the business
• Able to switch tasks without missing a beat
• Assertive, hard-driving
• Exacting attention to detail
• Tech savvy

About Pro Print:
Pro Print is a fast-growing printing company designed to exclusively serve the Creative community. We have pride in our work, and it shows in every product we ship. We’re working to build an environment where every person is doing their very best work, every day.

The Pro Print culture is best described as a group of smart, technical printers who share a common purpose to overachieve; innovators in our industry who are relentlessly pushing the technical envelope.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (Required)

Work Location: In person