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Job Description: Service Desk Analyst
Location: Atlanta, GA(On-Site, Only Locals)
Duration: 3 Months
Rate: $20/hr on 1099.
Scope of Work/Key Responsibilities:
· Monitor telephone system and take calls from APS users
· Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact in accordance with established SLA’s
· Escalate incidents to level 2 or level 3 support according to established processes and procedures
· Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed
· Remotely connect to user computers and assist with resolving issues as necessary.
· Perform proactive support activities including but not limited to:
· Ensuring that antivirus software installed on all machines and scans are completed routinely.
· Update user and asset information in database (as necessary)
· Provide support for APS IT projects (as needed)
· Follow established processes and procedures.
· Report to IT any suggestions that will improve process or make support easier or more efficient
· Maintain exceptional customer service posture at ALL TIMES
· Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
· Record and submit checklists or other documentation as required
Skills and Qualifications:
3 years' work experience (minimum) … 5 years preferred:
· HDICSR certification (or similar)preferred
· Strong customer service skills
· Prior experience with service desk support is a MUST
· Prior experience working as a desk side support analyst is a plus
· A Certification is a plus
· Proficient in understanding of network, wireless support
· Knowledge of best practice security standards and techniques is a plus
· Microsoft Windows certification is a plus
· ITIL experience/certification is a plus
· Must have clean criminal record with the ability to pass finger-print background check
· Must be authorized to work in the Unites States
Education/Training:
· Minimum of Associate degree preferred
· 3 years’ experience in Service Desk support. Equivalent combination of education and experience will be considered.
Spanish or French language candidates are encouraged to apply
Job Type: Temporary
Pay: $18.00 - $20.00 per hour
Expected hours: 37.5 per week
Schedule:
Work Location: On the road
Temporary
$52k-65k (estimate)
07/11/2024
07/13/2024
The job skills required for Service Desk Technician include Customer Service, Service Desk, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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Step 3: View the best colleges and universities for Service Desk Technician.