The Clinic Patient Care Coordinator assists in the Call Center and in scheduling appointments

Enters new patient demographics and updates established patient information, as necessary, in EHR to maintain accurate patient medical records.

Obtains both new and established patient insurance information including eligibility and authorization necessary for patient scheduling and billing purposes.

Schedules patient appointments pursuant to the group’s scheduling policies and procedures. Provides detail patient educations / instructions as directed and in conjunction with the group physicians, and other clinical staff.

Requests pertinent medical records in relates to scheduled appointments in a timely manner.

Promptly answers and responds all calls in a professional manner. Takes accurate messages, ensures that messages are delivered to appropriate person / department.

Conveys urgent and relevant patient care information to other members of the health care team in a timely manner. Documents all telephone contacts into EHR system in accordance to the group’s policies and procedures.

Acts as a liaison between patients, referring and treating physicians, staff, hospitals and others involved in patient care.

Identifies patients’ important needs, answers to their questions, and assists with informed patient decisions that may arise prior and / or post office visits appointment time.

Provides patient practical resources and offers emotional support and understanding throughout patient care coordination process.

Maintain quality customer satisfaction.

Monitors the assigned physicians’ schedules closely and documents patient no show and cancellations in EHR. Follows the directions from the senior management of Clinical Operations, and Medical Directors on reviewing and correcting scheduling issues when they arise.

Demonstrates flexibility with work schedule and work assignments, including floating to other medical offices. Participate & schedule in Annual Wellness and Health Assessment Projects and disease management programs (DM, .

Assist and support the implementing of AWV home visits, Saturday clinics, and mobile clinic.

Minimum Education : General Education / High School Diploma required. College Courses and / or associate degree in healthcare administration preferred.

Minimum Experience : Three to five (3-5) years of health care management / administration experience in customer service, call center, scheduling and patient care coordination required.

Req. Certification / Licensure : None.

Last updated : 2024-04-28