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Job Description
Job Description
POSITION PURPOSE
Responsible for performing a broad variety of financial services as needed at multiple locations including teller functions, (deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances), Customer Service functions (opening and closing accounts, renewing certificate accounts, and assisting customers with bookkeeping and checking account problems, answer customer questions regarding Bank services provided and performs a variety of account maintenance), and Customer Advocate functions (courteously and promptly resolves customer questions or problems, assists customers with all telephone inquires regarding bank accounts and bank services, completes appropriate documentation to complete customer transactions).
Cross sells services as required. Responsible for providing excellent customer service and maintaining strong professional relationships.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the effective and professional performance of financial service functions.
2. Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
3. Assumes responsibility for the effective and professional performance of financial service
functions in the Call Center. (Lubbock Division only)
4. Assumes responsibility for establishing and maintaining effective, professional business relations with
customers.
5. Assumes responsibility for establishing and maintaining effective coordination and working relationships
with area personnel and with management.
6. Assumes responsibility for related duties as required or assigned.
QUALIFICATIONS
EDUCATION / CERTIFICATION :
High school graduate or equivalent.
REQUIRED KNOWLEDGE :
Good understanding of financial services and products provided.
Excellent knowledge of Teller policies and procedures.
Understanding of customer bookkeeping procedures.
Knowledge of Company products, sales policies, and procedures.
EXPERIENCE REQUIRED :
At least one year of related experience required.
Customer service and data entry experience preferred
Prior Banking experience required
SKILLS / ABILITIES :
Professional appearance and attitude.
Ability to operate related computer applications and business equipment including
10-key and telephone.
Solid math and bookkeeping abilities.
Excellent communications and public relations skills.
Well organized.
Detail oriented
Willingness to assist others.
Strong typing abilities.
TRAVEL REQUIREMENTS :
This position has the following travel requirements : Regular travel to branch locations within the area and dependable transportation.
On rare occasions may include out of town travel with overnight / multiple night stay in some out of town locations. When not working at the designated home banking center, mileage driven will qualify for reimbursement in accordance with the Banks Mileage Allowance Policy.
Hours : Monday - Friday 8 : 00 AM - 5 : 00 PM.
40 hours per week.
Last updated : 2024-07-09
Full Time
Banking
$39k-51k (estimate)
07/10/2024
07/16/2024
prosperitybankusa.com
LUBBOCK, TX
3,000 - 7,500
1983
DAVID ZALMAN
$1B - $3B
Banking
At Prosperity Bank, we believe in a community banking philosophy where personal relationships and great experiences go hand-in-hand. We provide convenient technology options that our customers expect all backed by the highest level of security. At every touch point, youll find knowledgeable associates ready to serve our customers with accuracy and a smile time and time again. Prosperity provides personal banking services and investments to consumers and small to medium sized businesses throughout Texas and Oklahoma. Founded in 1983, Prosperity ranks among the top 100 U.S. banks in assets.