3 Desktop support technician Jobs in Pomona, CA
Prosum is Hiring a Desktop support technician Near Pomona, CA
Desktop Support Technician
Pay Range : $25 / hour to $30 / hour
Job Summary :
The Support Technician will play a key role in providing Tier 1 & 2 support for enterprise technology infrastructure, including workstations, basic network and telephony systems, remote users, etc.
This individual will effectively interface with staff and / or third parties to understand and diagnose issues; and follow best practices to isolate and effectively resolve them.
This individual will work with a team of technicians to solve problems creatively and timely, with the ability to escalate issues to senior technical staff as needed.
This job will have the following responsibilities :
- Provide technical support for all levels of staff and end-users.
- Interact with users via phone, e-mail, and IM / chat in the effort to resolve issues in the most efficient manner.
- Work within a centralized ticketing system to respond to users and document pathways to resolution.
- Provide support for PC users, including office and remote employees.
- Monitor and prioritize incidents and tickets.
- Escalate and / or work in tandem with appropriate people from within and outside the organization on unresolved issues.
- Utilize / mobilize all third-party / partner technical resources to solve problems where necessary.
- Maintain call records, notes and logs; and record resolution details.
- Install and configure workstation, telephony, video, and mobile hardware / software as required.
- Communicate and provide guidance and knowledge transfer to other resources within the organization on issues / problems and resolution. POSITION REQUIREMENTS :
- Excellent communication, documentation, and customer service skills.
- Ability to work effectively both individually and as part of a team.
- 1 years of experience providing IT support, including Windows Server maintenance.
- Advanced competency in Microsoft applications including Word, Excel, and Outlook.
- Basic understanding of Windows Servers, including Active Directory.
- Knowledge of VPN and Citrix will be considered a plus
Last updated : 2024-07-02
Job Summary
Full Time
IT Outsourcing & Consulting
$57k-70k (estimate)
07/04/2024
10/03/2024
prosum.com
EL SEGUNDO, CA
100 - 200
1996
RAVI CHATWANI
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Prosum
Prosum is an award-winning Staffing Solutions provider specializing in Contract, Contract-to-Hire, and Permanent placements in the Information Technology industry. Our seasoned recruitment team brings a unique approach to your staffing needs. In addition to our keen understanding of local market needs, we employ a distinctively personal interview process. We take the time to get to know each candidate, including their expertise, training, goals and individual personality. This human approach allows us to be more flexible, more attentive and, most importantly, to do the right thing. It also mea...ns we empower our experts to go beyond cookie-cutter solutions in favor of a tailor-made staff augmentation plan. And that means were more likely to find candidates who will thrive in your organization. We are the link that gets you from where you are now, to where you want to be and beyond.
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The job skills required for Desktop support technician include Customer Service, Desktop Support, Technical Support, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support technician positions, which can be used as a reference in future career path planning. As a Desktop support technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support technician. You can explore the career advancement for a Desktop support technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
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