• 3-15 years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

The Systems Administrator will provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. This role involves managing IT system infrastructure, handling day-to-day operations, and providing Tier 1 and Tier 2 support for problem identification, diagnosis, and resolution. The administrator will configure and manage UNIX and Windows operating systems, ensuring system reliability and performance.

• IT Systems Support:
• Implement, troubleshoot, and maintain IT systems.
• Manage IT system infrastructure and processes related to these systems.
• Provide day-to-day operations support, monitoring, and problem resolution for client/server/storage/network devices and mobile devices.
• Tier 1 and Tier 2 Support:
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution.
• Provide Tier 2 (Escalation) support, managing the escalation and communication of status to agency management and internal customers.
• Offer support for the dispatch system and hardware problems, staying involved in the resolution process.
• System Configuration and Management:
• Configure and manage UNIX and Windows operating systems.
• Install and load operating system software.
• Troubleshoot and maintain the integrity of network components.
• Implement operating systems enhancements to improve reliability and performance.
• Optimization and Analysis:
• Optimize system operations and resource utilization.
• Perform system capacity analysis and planning.
• Provide detailed analysis and feedback for escalated tickets to agency management and internal customers.
• User Assistance:
• Assist users in accessing and using IT systems.

• IT Systems Management:
• Proven experience in the implementation, troubleshooting, and maintenance of IT systems.
• Ability to manage the daily activities of configuration and operation of IT systems.
• Support and Troubleshooting:
• Strong skills in providing Tier 1 and Tier 2 support for problem identification, diagnosis, and resolution.
• In-depth experience in troubleshooting IT systems.
• Operating Systems and Network Configuration:
• Expertise in configuring and managing UNIX and Windows operating systems.
• Experience in installing/loading operating system software and configuring network components.
• Ability to implement operating systems enhancements to improve system reliability and performance.
• Communication and Analysis:
• Excellent communication skills for escalation and status communication.
• Ability to provide detailed analysis and feedback for problem resolution.

• Technical Proficiency:
• 3-15 years of relevant experience with a strong background in managing and supporting IT systems.
• Bachelor's degree in a technical discipline or equivalent additional experience.
• Problem Solving and Support:
• Proven track record in providing high-quality Tier 1 and Tier 2 support.
• Strong troubleshooting skills and ability to manage complex system issues.
• System Administration Expertise:
• Proficiency in configuring and managing UNIX and Windows systems.
• Knowledge of system optimization, capacity analysis, and resource utilization.
• Clearance and Location:
• Must hold or be willing to obtain a Top Secret/SCI Full Scope Polygraph.
• Must be able to work onsite at Fort Meade, MD.
• This role is ideal for a seasoned Systems Administrator with a strong technical background, excellent problem-solving skills, and the ability to manage and support complex IT systems in a high-security environment.