1 Dispatch Lead Job in Daleville, VA
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Protos Security is Hiring a Dispatch Lead Near Daleville, VA
Job DescriptionCompany: Protos Security
Title: Dispatch Lead
Location: Daleville, VA
Position Overview & ResponsibilitiesProtos is seeking a Dispatch Lead to join its team. The Dispatch Lead will report directly to a Dispatch Supervisor and will be the first point of contact for clients, officers and service partners, as well as addressing service requests and incident tracking, ensuring that both internal and external customers receive a level of service that exceeds their expectations. The Lead is responsible for collecting and reviewing data, initiating and executing requests, reviewing submissions for completeness of information, and addressing incidents. Our work environment is fast paced, positive and stresses results oriented internal growth.
The Intake Lead’s core responsibilities will include the following:
Position Type Full-time or Part-time, Non-Exempt
Shift 1 st , 2 nd or 3 rd ; weekdays and/or weekends
Function Operations
CompensationCompensation includes base salary and a discretionary, performance based year-end bonus. The Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.
RelocationNo relocation packages or reimbursements are available for this position.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Protos Security (Single Source Security, LLC) is an equal opportunity employer and encourages all qualified candidates to apply.
Title: Dispatch Lead
Location: Daleville, VA
Position Overview & ResponsibilitiesProtos is seeking a Dispatch Lead to join its team. The Dispatch Lead will report directly to a Dispatch Supervisor and will be the first point of contact for clients, officers and service partners, as well as addressing service requests and incident tracking, ensuring that both internal and external customers receive a level of service that exceeds their expectations. The Lead is responsible for collecting and reviewing data, initiating and executing requests, reviewing submissions for completeness of information, and addressing incidents. Our work environment is fast paced, positive and stresses results oriented internal growth.
The Intake Lead’s core responsibilities will include the following:
- Address incoming email and phone requests and inquiries
- Collect required and optional data, with an emphasis on accuracy and completeness of information
- Execute client service requests, executing against a repeatable, standard process
- Log, and potentially address, incidents reported by officers, vendors, or clients
- Provide excellent customer service to internal and external customers
- Resolve applicable officer, customer, service partner and internal inquires per defined processes and guidelines while overcoming certain obstacles within the conversation
- Assist with setting proper expectations with internal and external customers about their request(s) or issue(s) that need to be resolved
- Be comfortable over the phone talking with customers while multi-tasking within our systems to collect accurate data and information, executing requests using requirements, multiple data sources and systems
- Provide guidance and subject matter expertise to Intake Agents and other coworkers
- Provide continuous improvement feedback and suggestions to management
- Use multiple systems and online tools to complete tasks
- Work with Vendors and Partners to address Officer issues
- Additional duties as directed by management.
- Excellent written and verbal communication skills.
- Advanced knowledge of basic office applications and ability to learn new proprietary software.
- Strong problem-solving and analytical skills.
- Excellent prioritization and time management skills, strong collaborative and leadership skills.
- Process driven, detailed oriented and highly organized.
- Strong organizational and planning skills
- Excellent time management skills and ability to multi-task and prioritize work
- More than three years in a service-focused role
- High School Diploma or equivalent required
Position Type Full-time or Part-time, Non-Exempt
Shift 1 st , 2 nd or 3 rd ; weekdays and/or weekends
Function Operations
CompensationCompensation includes base salary and a discretionary, performance based year-end bonus. The Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.
RelocationNo relocation packages or reimbursements are available for this position.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Protos Security (Single Source Security, LLC) is an equal opportunity employer and encourages all qualified candidates to apply.
Job Summary
JOB TYPE
Full Time
SALARY
$40k-56k (estimate)
POST DATE
03/02/2023
EXPIRATION DATE
07/12/2024
WEBSITE
protossecurity.com
HEADQUARTERS
DALEVILLE, VA
SIZE
200 - 500
FOUNDED
2006
TYPE
Private
CEO
NATHANIEL SHAW
REVENUE
<$5M
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About Protos Security
Protos Security provides mobile patrols and emergency security consulting services to residential and industrial sectors.
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The job skills required for Dispatch Lead include Customer Service, Microsoft Office, Problem Solving, Planning, Leadership, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatch Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatch Lead. Select any job title you are interested in and start to search job requirements.
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