1 Dispatch Supervisor Job in Daleville, VA
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Protos Security is Hiring a Dispatch Supervisor Near Daleville, VA
Title: Dispatch Supervisor
Location: Daleville, VA
Position Overview & ResponsibilitiesProtos is seeking a Dispatch Supervisor to join its team. The Dispatch Supervisor will report directly to either the Fulfillment Manager or Intake Manager and will be responsible for a team that is the first point of contact for clients, officers, and service partners, as well as individuals who address service requests and incident tracking, ensuring that both internal and external customers receive a level of service that exceeds their expectations. The Supervisor is responsible for managing team members who collect and review data, initiate and execute requests, review submissions for completeness of information, and address incidents. In addition to supervisory duties, the Supervisor is expected to be able to work the Intake and Fulfillment desks. Our work environment is fast paced, positive and stresses results oriented internal growth.
The Fulfillment Supervisor’s core responsibilities will include the following:
- Prioritize staff members’ work based on their strengths, skills, and developmental needs
- Coach and develop team members
- Provide excellent customer service to internal and external customers
- Resolve applicable officer, customer, service partner and internal inquiries and requests per defined processes and guidelines while overcoming certain obstacles within the conversation
- Assist with setting proper expectations with internal and external customers about their request(s) or issue(s) that need to be resolved
- Be comfortable executing requests using requirements, multiple data sources and systems
- Provide guidance and subject matter expertise to Fulfillment Agents and other coworkers
- Provide continuous improvement feedback and suggestions to management
- Use multiple systems and online tools to complete analysis and tasks
- Work with Vendors and Partners to address Officer issues
- Additional duties as directed by management.
- Excellent written and verbal communication skills.
- Advanced knowledge of basic office applications and ability to learn new proprietary software.
- Strong problem-solving and analytical skills.
- Excellent prioritization and time management skills, strong collaborative and leadership skills.
- Process driven, detailed oriented and highly organized.
- Strong organizational and planning skills
- Excellent time management skills and ability to multi-task and prioritize work
- More than five years in a service-focused role, with lead or supervisory responsibilities
- High School Diploma required; Associates or Bachelor’s Degree preferred
Position Type Full-time, Non-Exempt
Shift 1 st , 2 nd or 3 rd ; weekdays and/or weekends
Function Operations
CompensationCompensation includes base salary and a discretionary, performance based year-end bonus. The Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.
RelocationNo relocation packages or reimbursements are available for this position.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Protos Security (Single Source Security, LLC) is an equal opportunity employer and encourages all qualified candidates to apply.
Job Summary
Full Time
$59k-80k (estimate)
05/27/2023
06/25/2024
protossecurity.com
DALEVILLE, VA
200 - 500
2006
Private
NATHANIEL SHAW
<$5M
Related Companies
About Protos Security
Protos Security provides mobile patrols and emergency security consulting services to residential and industrial sectors.
The job skills required for Dispatch Supervisor include Customer Service, Problem Solving, Planning, Leadership, Time Management, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatch Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatch Supervisor. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Dispatch Supervisor job description and responsibilities
Managed all aspects of the daily dispatch operation throughout Maryland, Virginia, and Washington DC.
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Career tips from people on Dispatch Supervisor jobs
The dispatcher's screen would show the available personnel that are dispatchable.
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Complete the required level of education.
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Gain experience and on-the-job training.
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Previous experience as a warehouse / dispatch supervisor or a similar supervisory position.
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Placed on top of the resume, supervisor resume titles must condense multiple skills to establish the value of the candidate.
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