Overview

We are looking for a custmer focused, high energy, self-motivated individual for our open Central Intake Specialist role. The Central Intake Specialist is responsible for guiding families seeking ABA therapy services through the Proud Moments intake process. This role will respond to inquiries, manage leads, conduct intake calls, and handle administratitvie tasks such as insurance verification. 

Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum.

Responsibilities

• Understand Proud Moments’ services and clearly communicate to families seeking care
• Advocate the benefits of maximizing prescribed hours for optimal service and utilization
• Accelerate access to ABA services by confirming that clients have received a professional evaluation and prescription for ABA services
• Ensure proper reimbursement for ABA services by securing insurance authorization with our internal team
• ERM system maintenance including Client Intake process, document classification, client labels, client schedule settings and initial recurring schedules
• Confirm session start dates with all applicable parties
• Transition ongoing management of case to internal resources

Qualifications

• High School Diploma or GED
• 2 years of experience in a healthcare related intake role
• Bi-lingual in Spanish preferred; but not required
• Good understanding of HIPAA and how it applies to
• Effective administration skills
• Excellent written and verbal communication skills
• Exceptional phone etiquette
• Highly computer literate with capability in email, MS office, Smartsheet and related business and communication tools
• Fantastic organizational and time management skills
• Strong decision making and problem-solving skills
• Meticulous attention to detail
• Strong soft skills - personable, engaging, and professional
• Candidates should have the flexibility to accommodate various US time zones, with a preference for those who can work on West Coast hours

WHAT WE OFFER:

• Competitive pay commensurate with your education, experience, and location
• Generous PTO
• Medical, dental and vision coverage
• 401K participation
• Employee Assistance Programs

To apply, please submit your resume. Qualified candidates will be contacted.

Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Range: $52,500 - $62,500 Annually