What are the responsibilities and job description for the IT Support Technician position at ProVia?
IT Support Technician
Reports to: IT Support Manager
Location: New Philadelphia with travel to other locations
Hours: Monday-Friday, 8:00AM-4:30PM (Variable depending on business needs)
Pay rate: Salary
Location: New Philadelphia with travel to other locations
Hours: Monday-Friday, 8:00AM-4:30PM (Variable depending on business needs)
Pay rate: Salary
Summary
This individual will assist the IT team with the day-to-day IT requirements to provide exceptional service to our users at ProVia. Ability to grow service-focused co-worker relationships and explain IT solutions. Candidate must uphold and represent ProVia’ s Purpose, Vision, Mission, and Values.
This individual will assist the IT team with the day-to-day IT requirements to provide exceptional service to our users at ProVia. Ability to grow service-focused co-worker relationships and explain IT solutions. Candidate must uphold and represent ProVia’ s Purpose, Vision, Mission, and Values.
Essential Duties and Responsibilities
Essential Duties and Responsibilities include but are not limited to the following:
Essential Duties and Responsibilities include but are not limited to the following:
- Promptly provide technical support for help desk requests and service issues across the company via email, in person, or over the phone
- Provisioning, repairing and replacing computer equipment, phones, printers, scanners, and tablets
- Provisioning of software and user accounts
- Willingness to research and experiment to find solutions for co-workers.
- Personality traits: low ego needs, high integrity, and collaborative work style.
Qualifications
This position requires a motivated, detailed oriented individual with excellent communication, organizational, and problem-solving skills. This individual should be confident and have self and social awareness for learning and working with users with limited computer skills.
This position requires a motivated, detailed oriented individual with excellent communication, organizational, and problem-solving skills. This individual should be confident and have self and social awareness for learning and working with users with limited computer skills.
Basic Understanding of the Following:
- End-User Troubleshooting & Support
- Desktops, Laptops & Docks, Mobile Devices (Android & iOS), Printers (Xerox & Zebra), Scanners (Fujitsu, Zebra)
- Software (Active Directory, Office, Outlook, Web Apps, Windows)
- Provisioning & Configuration of Office and Production Devices
- Desktops, Laptops, Thin Clients, Mobile Devices, Printers, Keycards
- Willingness to learn and/or develop proficiency with various IT Equipment, Software & Applications.
Physical Demands
The individual must be able to lift 50 pounds and be comfortable working in an office and production environment.
The individual must be able to lift 50 pounds and be comfortable working in an office and production environment.
