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Infor LN Finance Functional Support Professional
Why PCG?
PCG is leading the business sustainability revolution. Be a part of an incredibly talented, dedicated, industrious, and creative team. At PCG our consultants, practice leaders, and customer support advocates are the best in the industry. We know that when you surround yourself with the best, you achieve success success for our customers.
We are a trusted provider of tailored end-to-end IT solutions that consistently and predictably deliver business sustainability. PCG is a company built on relationships, partnerships, and experiences. We offer a single point of accountability. We have tremendous resources and capabilities in place to care for every aspect of a customers technology environmentfrom the back office to edge apps to the cloud and across the entire supply and demand chain. Whether its enterprise application cloud and hosting solutions or enterprise application (ERP) implementation and management, partner with our customers for success.
Detailed Description and Job Requirements
As a member of the PCG support organization, your focus is to provide post-migration support for Infor LN/Baan Finance for the Eastern time zone.
This involves resolving post-migration technical and non-technical inquiries via phone and electronic means, as well as, aiding with technical questions regarding the use of and troubleshooting of ERP solutions for customers. Act as a primary point of contact for customers you are assigned to support and provide advice and direction.
As part of the support team, you will be the technical interface to customers and Original Equipment Manufacturers (OEMs) for the resolution of requests, issues, and problem management. Your primary task will be to provide support to customers who contact the Support Services Team and maintain a high level of customer satisfaction meeting guidelines (mostly through electronic means). Able to work with customers, senior support professionals, management, work independently.
Job Description
Qualifications
Skills and Experience
Location:
Full Time
$69k-96k (estimate)
05/18/2024
07/14/2024