POSITION SUMMARY

The Branch Manager is a dynamic role, responsible for the growth of consumer and business customer relationships and the administration and daily operation of a retail branch office, this includes, but is not limited to : operations and risk management (ensuring adherence to internal controls), lending, product sales, customer service, performance management, and security and safety in accordance with the Bank’s objectives.

The Branch Manager provides leadership to the branch and team members, which will result in attainment of the branches objectives and goals and associate development.

Such objectives include maintaining, expanding, and developing internal and external customer relationships, individual account profitability, relationship profitability, deposit growth, retail, small business and commercial loan growth, non-traditional product sales, and the cross-selling of other financial products and services.

Achieve all assigned goals. Monitor all sales related goals for all branch team members and provide coaching as needed in the area of sales skills, recognizing opportunities while dealing with customers and prospective customers.

Conduct a minimum of one weekly team huddle and one weekly team meeting focused on sales activities and results.

• Manage and perform external sales calling program.
• Provide positive leadership, mentorship and inspire all branch employees to reach their full potential..
• Participate in professional leadership development courses and product / service training to ensure skills are maintained and strengthened.
• Responsible for the quality of service provided by branch team members; ensuring exceptional customer service is consistently delivered and exceeds expectations.

Validation via customer satisfaction surveys.

• Participate in local community events including membership in local organizations such as Rotary Club, Chamber of Commerce, etc.
• Work in conjunction with the Assistant Branch Manager to provide day-to-day direction to branch staff in all aspects of branch operations.

Ensure that branch team members operate within established policies and procedures of the Bank and government regulations.

Work in conjunction with Assistant Branch Manager to ensure all required reports are submitted completely and in a timely manner.

• Works with the Assistant Branch Manager to carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws and regulations.
• Responsibilities may include but are not limited to interviewing, hiring and training employees; planning, assigning and directing work;

performance appraisals, recognizing and developing employees; addressing complaints / situations, resolving problems and providing constructive feedback and corrective action as needed.

• Responsible for all risk management-related issues related to the branch.
• Perform additional duties as required or assigned

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies. This includes interviewing, hiring, training and managing employees;

planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns

SKILLS AND TRAINING

• Demonstrate positive and professional client and employee centric and service-oriented attitude.
• Clearly communicates a vision and removes barriers for team success
• Proven ability to meet sales targets and production goals
• Excellent written and verbal communication skills with the ability to communicate clearly and appropriately at all levels of the organization.
• Highly organized. Ability to plan and complete multiple priorities with competing deadlines
• Knowledgeable of banking operational processes and how they relate to Federal Regulations and Laws.
• Ability to work a flexible schedule based upon the needs of the business and attend after hours Bank, community and philanthropic events.

EDUCATION

• High School Diploma or GED
• Bachelor’s Degree in Business Administration or related field preferred.

WORK EXPERIENCE

• 7 years management experience in a sales and service environment
• Business development experience, with strong community ties within the general area of the assigned branch location.

LICENSES AND / OR CERTIFICATES :

• Will be required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.
• Life and Health Licenses to support investment program (preferred)

WORKING CONDITIONS

Work is performed under general office conditions in a retail-banking establishment, with possible travel between offices.

Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

Retail Banking Branch Areas :

• Lifting from 5 to 25 lbs. (Coins)
• Prolonged sitting / standing
• Occasional bending or stooping (To retrieve coins from individual vault)

HAZARDS

Those present in a retail-banking establishment. In the course of working with customers, the employee may encounter abusive, aggressive or unpredicted threatening behavior.

Must observe safety and security practices at all times. Also, those found associated with driving a motor vehicle.

This job description may not be all inclusive. Employees are expected to perform other duties as assigned and directed by management.

Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization.

We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Last updated : 2024-06-08