Job Classification:
Technology - Agile, Delivery, & Product
At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!
The Senior Business Analyst is a versatile role that is focused on leading technology for ILI Death Claims operations to support our Beneficiaries, Advisors, and Employees. You will help shape and execute on initiatives by analyzing existing processes and systems helping to assist the teams to build tools that are constituent-focused while also ensuring practicality within existing business rules.
This role also works closely with P360 product owners, business partners, and development team members to support the agile development process and ensure that new capabilities and tools meet Objectives and Key Results (OKRs).
This role will focus on aspects of the ILI Death Claim platform and self-service capabilities, building and optimizing in an Agile framework. This role may include working on initiatives that explore and test new experiences in market and initiatives that leverage customer insights to rearchitect the current experience.
The current EWA for this position is Hybrid. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office. Travel may be required (approx. 10%)
What you can expect:

• Oversight of P360 operations, coaching, audits, training, controls, and fostering overall process improvement to better service our beneficiaries,
• Partner with the product and initiative owners to understand the end user’s needs and struggles to define the requirements in agile stories for development
• Share insights and progress to promote a customer-centric culture and connect the dots across experiences to inform the broader organization
• Collaborate across agile teams within the Platform Journey and across other agile trains.

What you’ll need:

• Passionate about improving the Customer and Advisor Experience
• Ability to use data and other sources of information to evaluate and improve processes
• Able to work a matrix/nonhierarchical environment, embracing an agile mentality to evolve with the business
• Excellent work ethic and self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
• Excellent communication and interpersonal skills to work effectively with team members, leadership, other departments and vendors
• Successful problem solving, decision making, negotiation, and partnership skills
• Has a learning mindset to take on versatile roles as required by the team involving analytics, technology, business rule definition, testing, and operationalization
• Intellectual curiosity, and a willingness to learn, grow, and improve

It’d be a plus if you had:

• Minimum of 2 years working in one or more business functions (Salesforce, Life Insurance, product, service, technology, customer experience, direct-to-consumer)
• Working knowledge of JIRA and Miro

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.
At Prudential, you can:Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.
We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.
What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• Retirement plans:
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $90,100.00 to $134,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.