46 Customer Service Supervisor Jobs in Westminster, CO
PSA Security Network is Hiring a Customer Service Supervisor Near Westminster, CO
Because we strive to be the single most valued relationship with our customers, you will be highly appreciated and respected, as your work is imperative to our ongoing growth. You are extremely detail-oriented, people-focused, solution-minded, have excellent verbal and written communication skills with critical thinking abilities.
PSA is the world’s largest systems integrator cooperative made up of the most progressive security and audio-visual systems integrators in North America. Combined, PSA members boast over 400 branch locations, employ over 7,500 industry professionals and are responsible for over $4.5 billion annually in security, fire, life safety and pro-audio-visual installations.
PSA’s mission is to empower its owners to become the most successful systems integrators in the markets they serve. PSA brings this mission to life by partnering with industry-leading product and solution providers, delivering unparalleled education and training programs while offering a variety of distinctive services that can enhance any company’s operations.
Essential Duties And Responsibilities
- Provides daily direction & communication, empowering CSR’s to respond timely to Customers’ needs
- Delegates and monitors CSR’s workload, ensuring they are handled effectively & efficiently to minimize overtime
- Provides continual evaluation of processes & procedures and makes suggestions to continuously improve methods, efficiency, and service to both internal and external customers
- Provides input on work procedures and processes that support the company and departmental standards, procedures, and strategic directives
- Acts as the department’s Tier 1 for escalations, fielding and referring concerns of service failures to designated departments for timely investigation and collaboration for resolution
- Ensures team members have appropriate training and other resources to perform their jobs effectively
- Creates a high-quality and positive work environment so team members are motivated to perform at their highest level
- Upholds the company’s brand and core values in a professional manner
- Assists the customer service manager with daily operation of the team and department
- Works as a member/leader of special or ongoing projects that are important to area/process improvement
- Shares continual responsibility for deciding how to manage customer needs and workflow, ensuring the workload is handled efficiently and effectively
- Respond to customers’ needs through various channels, emails, NetSuite cases, and phones
- Troubleshoot and resolve customer and vendor issues
- Enter and follow up on orders and cases, as needed
- Process and follow up on Returns, as needed
- Act as liaison between customers and vendors
- Support customers in use of online pricing and self-service resources/tools
- Promotes sale of new or additional products or services
- Handles customers concerns as they relate to billing or service rendered
- 2-3 years customer service experience
- Ability to lead and oversee a team
- At least one year of data entry/order entry experience
- Experience in security or insurance industries is a bonus (but not required)
- Authorization to work in the US
- High school diploma or GED
- Experience with NetSuite is a plus
- Fantastic listening skills
- Excellent communication skills, both verbal and written
- Superior Customer focus, problem solving, analytical & people skills, strong computer proficiency and a good phone presence
- Knowledge of PSA’s customer success tools and technology
- Ability to learn and adapt quickly
- Desire to provide quality customer service
- Excellent organizational and time management skills with the capacity to multitask in a fast-paced environment
- Ability to work with little supervision
- Dependable and responsible, with an excellent work ethic and team focus
- Professional demeanor
- Ability to learn from mistakes, and a love of taking on new challenges
- Excellent at managing expectations and risks
- Honesty and Integrity
- Ability to flex style to effectively partner/communicate in a professional manner with team members at all levels of the organization
- Ability to perform under deadlines
- Team Player and Influencer
- Positive attitude and drive to reach the common goal
Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional InformationThis job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description.
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Job Summary
Full Time
Wholesale
$87k-118k (estimate)
06/27/2024
07/25/2024
psa-technology.net
Broomfield, CO
<25
Wholesale
Related Companies
The job skills required for Customer Service Supervisor include Customer Service, Problem Solving, Billing, Communication Skills, Written Communication, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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