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Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.
We're always on the lookout for talented people to join our growing team.
Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia.
Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.
We're always on the lookout for PSA Customer Care Representatives throughout the year to join our PSA Customer Care team to provide world class customer care to our customers around the world.
Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world.
Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.
You'll answer customer inquiries for Collectors supporting PSA. As a Customer Care Representative, you will provide service information while resolving customer concerns over the phone, through email, on social media, through Live Chat, on Collectors message boards and in person when needed.
You'll report to the PSA Customer Care Manager and work full-time onsite 5 days a week from our Jersey City, NJ office.
What You Will Do :
Who You Are :
responds well to questions; demonstrates group presentation skills; participates in meetings
remains open to others' ideas and tries new things
supports everyone's efforts to succeed
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service;
responds to requests for service and assistance; meets commitments, earns praise from customers
Identifies and resolves problems in a timely manner; works well in group problem solving situations
Physical Requirements :
Hourly Rate : The hourly range for this position is $18-$20. Entry level operations positions generally start at an hourly rate of $18.
Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.
Reasons To Join Us :
Candidates must be authorized to work in the United States.
Roles advertised as remote eligible are not open to applicants in Colorado and may not be performed in Colorado.
Collectors may use e-verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units.
This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media.
We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment.
If you suspect fraud, please reach out to jobs@collectors.com.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units.
This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media.
We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment.
If you suspect fraud, please reach out to jobs@collectors.com.
About Collectors
Collectors is the leading provider of value-added services to the collectible's markets. We authenticate and grade collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Certified Coin Exchange (CCE), Wata, Card Ladder, Collectors Corner, Set Registry, Collectors.
com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items.
For more information, visit http : / / www.collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.
We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.
U.S. residents : for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants
Last updated : 2024-08-20
Full Time
Business Services
$45k-57k (estimate)
08/22/2024
08/30/2024
psa.com
ROMEOVILLE, IL
50 - 100
1988
Private
JAMES CYZE
$10M - $50M
Business Services
PSA is a manufacturer and distributor of holistic cards for marketing solutions.
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