PSECU, a high-tech progressive financial institution with more than $8 billion in assets, is seeking a Card Fraud analyst. Card Fraud Analysts in the Plastic Card Fraud Unit are cross trained to utilize fraud systems and databases for the detection and prevention of ATM and Visa card fraud. Fraud alerts and suspicious transaction activity are reviewed and investigated daily.
Investigation of account activity requires accurate compilation and documentation of facts as information is exchanged between members, retail merchants, and other internal and external parties.
Fraud Analysts will work to achieve four primary business unit objectives:
Financial Objective: Minimize fraud loss to members and PSECU.
Member Objective: Minimize interruption of card services to members.
Process Objective: Fast detection of fraud and consistent application of fraud procedures.
Learning and Growth Objective: Maintain the education requirements of the business unit to improve fraud recognition skills; contribute to the improvement of fraud prevention strategies; and to educate members about fraud detection tools available through PSECU’s self -service channels.
Benefits: We offer a competitive salary, excellent benefits and a great work environment. Along with excellent medical and retirement programs and a generous leave package, our workplace offers tuition reimbursement.
Employee Type: Full-time, Non-exemptSchedule: Monday-Friday 10am-6pm, with every other Saturday 8am-4pm. When working Saturday, Thursday will be offThis position will be a hybrid model of both in person and remote with the minimum onsite expectation of 20%, or as needed. Minimum Starting Pay Rate: $20/hr. (commensurate with experience)
Candidate must be bondable and credit worthy.
DutiesDUTIES AND ACCOUNTABILITIES - Essential for this position:

• Reviews fraud alerts and reports generated by computer software (neural networks) and proprietary databases designed to detect fraud.
• Evaluates account activity to validate fraud and implements decisions, to include but not limited to, removal of card limits, application of fund holds, and suspension of account access to minimize interruption of service and fraud loss to members and PSECU.
• Communicates verbally and in writing with members, merchants, and other third parties to validate authenticity of check deposits, availability of funds, transaction activity, or to obtain relevant evidentiary matter for submission to the appropriate authorities.
• Communicates with merchants regarding known fraud and negotiates the cancellation of pending sales, gift cards or shipment of merchandise.
• Communicates backlogs in workflow, changes in fraud patterns, and/or processing inefficiencies to management, and recommends modification of fraud prevention strategies, policies or procedures.