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Roles & Responsibilities
Position: Customer Service – Sales Associate
Status: Full-time, Non - Exempt
Department: Sales
Manager: Business Development Manager
Position Summary: Are you looking for a customer support position in the diesel, agricultural, and automotive after-market parts industry. The Customer Support/Sales Associate is responsible for providing a superior experience to PSI Power customers in a fast-paced environment. The Customer Service/Sales Associate provides information on PSI power products and services, with the ability to troubleshoot repair/warranty for Automotive and Ag Product related questions, deliver ETAs and order status and enthusiastic support for PSI’s trade and end-user accounts.
Roles & Responsibilities / Essential Functions (other duties may be assigned):
· Document and answer technical calls related to Automotive and Ag module install, troubleshooting, and sales related needs.
· Obtains orders from customers via out-bound and in-bound calls.
· Educates customers on PSI Power electronic products and module applications and recommends product solutions to customers, based on needs assessment and inquiries.
· Collaborates closely with internal departments when needed to answer product related questions.
· Ensures a superior customer experience.
Knowledge Skills and Abilities:
· Excellent verbal communication skills with a customer service acumen for communication by phone.
· Ability to acquire advanced knowledge of PSI Power product lines, module applications, pricing structures and parameters for direct sales.
· Familiarity with automotive verbiage and a general knowledge of agriculture and diesel trucks, highly preferred.
· Basic mathematical skills: addition, subtraction, multiplication and division.
· Collaboration skills and the ability to contribute to a team effort.
Education and/or experience:
· Customer service and automotive experience preferred, but not required.
· High School Diploma/GED required
· Associates Degree and 6 months minimum experience with in-bound customer service call center, or relevant combination of education and experience.
Physical Environment and Working Conditions: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, hear and speak. The employee is required to use fingers, hands and arms to operate computers, talk on the telephone, and may be required to reach, pull and push with hands and arms; stoop, kneel, squat, crouch, or crawl; and talk or hear. The employee may be required to lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. This position works in an office environment where the noise level is quiet, and the temperature is moderate.
Job Type: Full-time
Benefits:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
$36k-46k (estimate)
05/03/2024
08/02/2024
psicarbs.com
Ogden, UT
<25
The job skills required for Customer Service and Sales Representative include Customer Service, Call Center, Products and Services, Customer Support, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service and Sales Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service and Sales Representative. Select any job title you are interested in and start to search job requirements.
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The best CSRs are genuinely excited to help customers.
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04/24/2022: Allentown, PA
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03/15/2022: Boca Raton, FL
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03/14/2022: Santa Ana, CA
Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
05/01/2022: Salisbury, NC
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Understand the customer’s expectations.
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