Roles & Responsibilities

Position: Customer Service – Sales Associate

Status: Full-time, Non - Exempt

Department: Sales

Manager: Business Development Manager

Position Summary: Are you looking for a customer support position in the diesel, agricultural, and automotive after-market parts industry. The Customer Support/Sales Associate is responsible for providing a superior experience to PSI Power customers in a fast-paced environment. The Customer Service/Sales Associate provides information on PSI power products and services, with the ability to troubleshoot repair/warranty for Automotive and Ag Product related questions, deliver ETAs and order status and enthusiastic support for PSI’s trade and end-user accounts.

Roles & Responsibilities / Essential Functions (other duties may be assigned):

· Document and answer technical calls related to Automotive and Ag module install, troubleshooting, and sales related needs.

· Obtains orders from customers via out-bound and in-bound calls.

· Educates customers on PSI Power electronic products and module applications and recommends product solutions to customers, based on needs assessment and inquiries.

• Represents PSI at trade shows to promote the PSI Power product offerings, connect with accounts and build brand awareness.

· Collaborates closely with internal departments when needed to answer product related questions.

· Ensures a superior customer experience.

Knowledge Skills and Abilities:

· Excellent verbal communication skills with a customer service acumen for communication by phone.

· Ability to acquire advanced knowledge of PSI Power product lines, module applications, pricing structures and parameters for direct sales.

· Familiarity with automotive verbiage and a general knowledge of agriculture and diesel trucks, highly preferred.

• Must be organized, detail-oriented, ability to follow through, driven to succeed, patient, and possess a positive attitude.
• Moderate computer literacy in an MS Office (Word, Excel, Outlook) environment required; ability to navigate files and directories, search, copy, delete, move and save.

· Basic mathematical skills: addition, subtraction, multiplication and division.

· Collaboration skills and the ability to contribute to a team effort.

Education and/or experience:

· Customer service and automotive experience preferred, but not required.

· High School Diploma/GED required

· Associates Degree and 6 months minimum experience with in-bound customer service call center, or relevant combination of education and experience.

Physical Environment and Working Conditions: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, hear and speak. The employee is required to use fingers, hands and arms to operate computers, talk on the telephone, and may be required to reach, pull and push with hands and arms; stoop, kneel, squat, crouch, or crawl; and talk or hear. The employee may be required to lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. This position works in an office environment where the noise level is quiet, and the temperature is moderate.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person