6 Part-time Customer Account Representative #16468626 Jobs in Fremont, CA
Psinapse Technology is Hiring a Part-time Customer Account Representative #16468626 Near Fremont, CA
Pay rate: $33.40RESPONSIBILITIES:
- Obtains required customer information to process requests for start or discontinuance of water services
- Interprets policies and procedures and exercises judgment to respond to routine customer inquiries and complaints pertinent to billing, fees, rate structures, and District services
- Performs various duties related to billing, including scheduling billing, auditing bills, resolving billing errors, reviewing customer accounts for completeness and accuracy, entering meter readings, and collaborating with field staff to confirm consumption amount and possible leaks.
- Assists customers with setting up online accounts, including enrolling in payment plan, troubleshooting user issues and resolve challenging customer interactions.
- Receives customer payments, makes change, and issues receipts; opens and verifies customer payments received by mail; balances daily cash receipts, totals batches of checks received, and prepares bank deposit documents.
- Uses an on-line computer system extensively to process customer service requests; post payments; creates or updates master customer account files and related meter records; creates work orders for field personnel.
- Schedules and coordinates activities of field personnel relative to new water service and/or turn-off of service due to non-payment; reads tract maps and researches records to locate properties to assist field personnel.
- Issues hydrant meters for temporary water service and processes payments, enters readings, bills for damages, and refunds depositions.
- Reviews a variety of customer account records for completeness and arithmetic accuracy; makes necessary corrections or refers to appropriate personnel for further action.
- Prepares correspondence and special reports related to customer service activities.
- Serves as receptionist for District administrative offices, receiving and screening all telephone calls and visitors and referring caller to proper office or individual.
- Performs other related work as required.
- Minimum of 3 years of experience performing customer service duties
- Call center experience; excellent telephone communication skills
- High School diploma
- Corporate customer service experience desired
- Experience with MS Office (Word, Excel, Outlook)
- Call center experience highly desirable.
To apply for this position please visit our website at www.PsiNapse.com, and click on Candidate and then Online Application.
Thank you for your interest. Please understand that only qualified candidates will receive a response.
PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.
Job Summary
Part Time
$48k-60k (estimate)
06/10/2024
08/08/2024
The job skills required for Part-time Customer Account Representative #16468626 include Customer Service, Call Center, Communication Skills, Billing, Scheduling, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Part-time Customer Account Representative #16468626. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part-time Customer Account Representative #16468626. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Part-time Customer Account Representative #16468626 positions, which can be used as a reference in future career path planning. As a Part-time Customer Account Representative #16468626, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-time Customer Account Representative #16468626. You can explore the career advancement for a Part-time Customer Account Representative #16468626 below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Representative job description and responsibilities
They generally work on the sales and customer service team where they build and maintain relationships with new and existing clients.
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Account representatives are often responsible for nearly all aspects of maintaining long-lasting client relationships.
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Prospecting, making presentations and closing sales on new client accounts and continuing to service the accounts after the sale.
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Account Representatives close sales, build relationships with new clients and sustain long-term relationships with existing clients.
02/22/2022: Elyria, OH
Sales representatives must build relationships with clients to maintain their account and continue to sell renewals or additional products or services.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Representative jobs
Ability to use positive language.
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Have a clear escalation pathway.
01/20/2022: Cleveland, OH
Provide Customer Service Training.
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Provided outstanding customer service, developed strong customer relationships and supported the Cash Office team.
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Soft skills are necessary for almost every responsibility an account representative has.
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Step 3: View the best colleges and universities for Customer Account Representative.
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