ESSENTIAL JOB FUNCTIONS :

• Responsible for the initial reception to all guests upon arrival.
• Advises Guests of waiting time.
• Uses the proper greetings to guests as instructed in our training manual.
• Uses proper telephone etiquette.
• Receives payment from guests and processes payment in Micros.
• Seats all stations in order or rotation to ensure fairness and maximum service to guests.
• Coordinates with servers and bussers to assure availability of tables for our guests.
• Inspects podium for cleanliness, organization, and par levels of all supplies to be used during the course of the shift.
• Inspects and wipes down all menus at the end of each shift and replaces the inserts when necessary.
• Carries out Horseshoe customer service policy to each guest at all times.
• Works well with other restaurant employees to promote teamwork oriented atmosphere.
• Responsible for providing the Guests with a delightful dining experience from the initial reception until the final good-bye in accordance with Horseshoe Casino high standards of Guest Services.
• Handles any Guest complaints and resolves them quickly and courteously.
• Assists in maintaining standards of health, safety, and sanitation.
• High school diploma or general education degree (GED) required.
• Strong organizational and interpersonal skills required.

EDUCATION and / or EXPERIENCE :

• High school diploma or General Education Degree (GED)
• Cashier experience preferred
• Minimum 1 year work experience in a restaurant, either front of house or back of house

LANGUAGE SKILLS :

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be able to respond to visual and aural cues.

REASONING ABILITY :

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS :

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

Last updated : 2024-08-06