Miami, FL | Full-Time JW-Nursing Administration
Summary
The Director of Patience Care Services assumes responsibility for the planning, priority setting, coordination, management and evaluation of patient and staff education for the Jackson Health System(JHS). Provides the organization with a positive example of cooperative leadership by maintaining an enthusiastic and progressive relationship with patient care services, directors and vice presidents, as appropriate. Exercises shared responsibility for maintaining an appropriate balance of cooperation, communication, and integration among the departments, faculty and staff to ensure an efficient and progressive environment that carries out a program of quality education. Provides the opportunity for growth and development of staff through learning opportunities, professional mentorship, research, and other staff development activities.
Responsibilities
Assumes responsibility for active involvement in policy formulation and the overall strategic direction of patient care. Assumes responsibility for developing appropriate admission, discharge, transfer, and continued stay criteria in order to reduce length of stay. Participates in the development of an effective and efficient care management system for the Jackson Health System (JHS). Collaborates to enhance patient care with multi-disciplinary team approaches. Participates in developing, implementing, and evaluating the Service Center mission, goals and objectives and assumes responsibility for ensuring that the goals and objectives of the nursing organization are consistent with those of the JHS. Assumes responsibility for defining and interpreting patient care practice. Develops compatible policies and programs that reflect utilization of available resources and a responsiveness to the personal and professional development of the patient care staff. Encourages and provides mechanisms for participation by the staff in the development, implementation and evaluation of policies and programs. Participates in the Service Center's strategic planning activities and interprets the role of nursing in the strategic plan. Participates with other members of management in developing, implementing and evaluating institutional policies and programs related to the determination and allocation of financial, human, material, and informational resources. Recruits, retains and motivates key personnel who will contribute significantly to the desired service orientation of the Service Center. Ensures that the services offered by the Service Center are of the highest quality and meet community needs, as well as supporting organizational needs. Is knowledgeable about hospital policies and able to present them to others. Takes initiative in ensuring that the Service Center has a broadly-based strategic planning program to help it determine its goals and objectives. This plan addresses changes in the environment and the needs of the community. Responds adaptively to situations where control is lacking. May undertake short-range planning or making immediate selections from existing alternatives. Assumes primary responsibility for ensuring that the Nurse Managers of the Service Center are kept informed about public policy and environmental issues and their effects on the Center. Assumes responsibility for the development, implementation, monitoring, and corrective action, as required, for the Service Center's patient care budget. Ensures that the Service Center has an overall plan for the development and implementation of educational and research programs. Shares in the accountability for assuring a strong quality assessment/improvement program which monitors, evaluates, and improves the quality of health care services provided. Shares in accountability for revenue generation, cost control, program planning, quality care and the development of all Service Center Managers. Ensures that employees respect the rights, privacy and property of others at all times, including the confidentiality of information, according to Administrative Policies and all applicable laws and regulations. Promotes a strong customer service orientation within the Service Center and takes appropriate action as necessary. Represents the department on the Clinical Nursing Practice Committee and other Service Center committees as appropriate. Ensures the development and implementation of organization-wide and unit specific, age specific, safety, security and infection control standards. Participates in the development, implementation and evaluation of performance related functions as required. Role models behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). The leader understands and adheres to JHS compliance standards as they appear in the Code of Conduct, Compliance Policies, and all other JHS Policies and Procedures and supports the commitment of JHS in adhering to federal, state and local laws, rules and regulations governing ethical business practices for health care providers by demonstrating knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family and organization information. The leader further understands that JHS is committed to its role in preventing health care fraud and abuse and complying with applicable state and federal laws related to health care fraud and abuse. This commitment is supported and enabled through an anonymous hotline which serves as one of several mechanisms for reporting suspected fraud, waste and/or abuse, as well as other compliance related issues. The leader to report through any of the reporting mechanisms (e.g., anonymous hotline, supervisor, Compliance Officer) any suspected health care fraud, waste and/or abuse as well as other compliance-related issues. Performs all other related job duties as assigned.
Experience
Generally requires 7 to 10 years of related experience. Management experience is required.
Education
Bachelor's degree in related field is required. Master's degree is preferred. At least one degree must be in Nursing.
Skill
General Competencies: Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. Management Competencies: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skill in monitoring/assessing the performance to make improvements or take corrective action. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to plan, implement, and evaluate programs. Ability to establish goals and objectives. Ability to recognize, analyze, and solve a variety of problems.
Demonstrates the following Leadership Behaviors: Leads, influences, and empowers others by creating an environment that that fosters personal investment and excellence, actively encourages commitment to a common vision and shared values, creating opportunities and giving people latitude to develop and achieve and by promoting collaboration and teamwork. Fosters open dialogue: Promotes a free flow of information and communication throughout the organization (upward, downward, and across); Encourages open expression of ideas and opinions; Communicates effectively with all employees and all age-group patient populations. Effectively Influences and Negotiates: Promotes ideas and proposals persuasively; Positively shapes stakeholders opinions; Negotiates win-win solutions. Builds and Maintains Effective Relationships: Establishes open, candid, trusting relationships; Treats all individuals fairly and with respect; Cultivates an active network of relationships inside and outside of the organization; Stays in touch with employees at all levels. Envisions the Future / Demonstrates Strategic Thinking: Has a clear vision for the business, function, or operation; Maintains a long-term, big-picture view; Anticipates obstacles, creates contingency plans, and identifies opportunities; Generates breakthrough ideas. Demonstrates Industry Knowledge: Knows what it takes to be successful in the healthcare industry; Has a thorough knowledge of the healthcare industry history, clients, employees, and competitive environment. Effectively Shapes Strategy: Develops specific strategies to achieve competitive advantage; Translates broad strategies into specific objectives and action plans; Aligns the organization to support strategic priorities. Adapts to Continuous Change/ Leads Continuous Improvement: Initiates, directs and sustains efforts to ensure continuous change and improvement throughout the organization; Initiates and embraces change even when not supported by others. Demonstrates Adaptability: Maintains a positive outlook, resists stress, and works constructively under pressure and in the face of adversity; Responds resourcefully to change and ambiguity. Demonstrates Risk-Taking: Champions new ideas and initiatives; Fosters innovation and risk-taking. Drives for Results / Drives Execution: Assigns clear authority and accountability; Integrates efforts and across units and functions; Monitors results; Tackles problems directly and immediately. Demonstrates Financial Acumen: Understands the meaning and implications of key financial indicators; Manages overall financial performance of area function/operation; Uses financial analysis to evaluate strategic options and opportunities. Drives for Stakeholder Success: Sets and actively pursues aggressive goals; Demonstrates a strong commitment to organizational success; Works to do what is best for all stakeholders (i.e., patients, employees, management, the Board). Makes Effective Decisions: Takes all critical information into account when making decisions; Makes timely, tough decisions even under pressure; Puts the organizations needs before personal needs when making decisions.
Credentials
Valid Florida RN license is required. Advanced Nursing Administration certification is preferred. Leaders performing direct patient care are required to have a valid American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.
Working Conditions
Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).
Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).