Description

ESSENTIAL JOB FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Responsibilities and essential job functions include but are not limited to the following:

• Be an ambassador for PUBLIC by meeting and exceeding PUBLIC core objectives and values.
• Think and act like an owner.
• Be fully accountable for the people, product and profit within the hotel.
• Provide excellent, friendly, courteous and professional service to all internal and external guests, in every interaction.
• Ensure PUBLIC culture is enlivened in all aspects of the business.
• Maintain and ensure the overall cleanliness and safety of work area/assigned station and the establishment.
• Lead and ensure appropriate and effective focus on activities of the department and team on a day to day basis.
• Guide and manage the People Services, policies and programs for the entire property.
• Be fully involved in the preparation and presentation of the annual hotel budgets and forecasts specific to designated department.
• Communicate regularly with the Managing Director to influence the people strategy for the hotel in the short and longer term.
• Ensure the company policies are followed in all respects and the hotel is consistent with the policies set out in the team member handbooks.
• Ensure all new staff –temporary, full time, part time and casual team members – is introduced in the company through the hotel’s specific orientation process.
• Ensure that team member communications are available at all levels.
• Ensure the hotel is fully staffed and skilled; motivate people who are able to meet customer service expectations identified through the service strategy and quality commitments documents.
• Ensure staff are trained to meet demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the company.
• Adhere to local and federal laws with regard to employment regulations and compliance.
• Contain employment costs within the budget including recruiting costs.
• Supervise financials for the HR budget including benefits, labor, salary reports and plan cost effective events within the HR budget guidelines.
• Design and participate in salary survey to provide an analysis and recommendations for salaries and benefits.
• Knowledge of team member benefits administration, immigration, and various work visas.
• Monitor performance and development of team members, including review of disciplinary actions, recommendations for suspension or termination as well as the performance review process. Manage compensation and benefits programs.
• Establish and implement recruitment, selection, placement and pre-employment procedure in accordance with our company policies.
• Analyze hotel training and development needs at all levels and create or coordinate the creation of programs for the hotel.
• Respond to and attend any related hearings for all team member claims against the hotel including EEOC, NLRB, Workers Compensation, Unemployment and Wage and Hour.
• Develop and manage Employee Relations.
• Prepare required reports for Corporate and Legal.
• Manage team member programs including recognition and team activities.
• Support IS Initiatives.
• Serves as coach and expert facilitator during interview process.
• Ensure that PUBLIC reporting procedures are aligned with applicable SOP.
• Ensure all hotel and restaurant policies, standards and local laws are followed.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
• Take action in all matters related to the safety, security, satisfaction and well-being of team members, hotel guests and property. Respond swiftly and effectively in any hotel emergency or safety situations.
• Ensure compliance with all hotel policies and procedures at all levels.

OTHER DUTIES

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change based upon changing operational and environmental requirements. Such changes will be discussed with the team member and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will carry out any other duties as are within the scope, spirit and purpose of the job as requested by their manager or department/division Head.

The team member will actively follow PUBLIC policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

Qualifications

REQUIRED SKILLS AND QUALIFICATIONS

• Expert in Human Resources as well as hotel operations and excellent working knowledge of all internal departments.
• Must have the ability to work a flexible schedule, including weekends, holidays and late hours when necessary.
• Must have the ability to stand and/or walk for extended periods of time.
• Be attentive, accountable and highly organized and has the ability to plan multiple activities in a timely fashion.
• Possess excellent interpersonal and communication skills.
• Possess excellent phone skills and be guest service oriented and proactive.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Have an upbeat, energetic, authentic and professional attitude at all times.
• Know how to participate in a team environment and assist other departments when needed, providing lateral service.
• All other responsibilities, tasks and special projects as assigned by leadership.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member is regularly required to talk and/or hear. The team member frequently is required to stand, walk; bend and lift of up to (30) pounds; use hands; and reach with hands and arms.

EDUCATION AND EXPERIENCE REQUIREMENTS

• A minimum of five years Human Resources Management experience
• A minimum of two years of development and managing in a luxury services environment
• A comprehensive, working knowledge of the hospitality business
• Computer literacy to include, but not limited to: Microsoft Word, Excel, and PowerPoint
• Ability to comprehend, read, write and speak English fluently