Publicis Health is the health and wellness vertical of Publicis Groupe, the most-established communications holding company in the world. We are a growing network of 11 brands with 40 agencies worldwide and a population of 3,000 . At Publicis Health, we are uniquely positioned to make an impact through the work that we do in in healthcare marketing and communications, and health isn’t just what we do – it’s who we are. We believe healthcare marketing is an essential part of healthcare. When you work with us, you join a tight-knit community of award-winning creative directors and clinical trial designers, accomplished data-scientists and media specialists, behavioral science innovators and analytics practitioners; all united around one purpose—to create a world where people are equipped and motivated to take control of their health and well-being. We share a passion for the life-changing work healthcare industries create, and we believe that together we can move people toward the products and services that will change their lives for the better. Our beliefs and purpose inspire how we take care of our people—prioritizing your health and well-being across every stage of your personal and professional life.Job Description

PLEASE NOTE: Candidates for this role must be able to work out of our Philadelphia, New York, or Chicago offices.

The Program Manager leads the production of multi-channel projects of medium size or complexity, and is ultimately responsible for the delivery of high quality deliverables that power client satisfaction, meet business requirements, and balance client and agency economics. May career-manage another.

Key Responsibilities

Knowledge

• PM Technical Skills: Proficient in project managing via a flexible approach. Well-versed in production needs; considered an expert in at least one channel (interactive/digital, print, or video) but understands other mediums well enough to be a strategic problem solver
• SOWs: Prepares accurate statements of work, with quick turnaround time and minimal revisions. Creates or reviews statement of work documentation; accountable for top-down and bottom-up budgets to ensure scopes accurately reflect required work effort
• Client finances: Accurately calculates cost-to-complete estimates
• Thought Process: Regularly demonstrates critical thinking skills
• Technology: Continuously learning technology and ability to quickly adapt to new technologies
• Agency process: Advocate and champion of agency processes

Strategy

• Project Plans: Creates and manages master project plans and timelines via a cross-capability collaborative approach
• Quality Control: Ensures team adherence to QC plan
• Process improvement: Proactively identifies opportunities to adjust processes for efficiencies. Identifies opportunities to streamline processes and to create efficiencies and suggests alternative solutions
• Trouble shoot: Solution oriented. Brings problems with potential solutions to the attention of management.
• Conflict resolution: Arbitrates team conflicts and facilitates cross-capability solutions
• Resource allocation: Leads resource allocation discussions on the project-level with cross-capability team
• Collaboration: Keeps team informed of changes. Communicates clearly and frequently. Leads team communication plan; monitors and adjusts as needed to ensure effective and efficient communication.
• Project risk: Identifies and monitors project risks; leads mitigation plans

Tactics and Execution

• Execution: Manages production of engagements from award to completion
• Change process: Manages change request process, identifying and documenting changes in scope
• Internal Relationships and Team Leadership: Positive influence within department. Develops strong and positive working relationships with other departments/ stakeholders
• Management: May mentor and direct the activity of an Associate or Senior Associate
• Estimates: Provides accurate and realistic cost-to-complete estimates and forecasts for assigned projects
• Culture: Promotes and contributes to business unit’s culture and environment
• On-boarding: On boards new team members to the brand/ agency process

Client Relationship

• Client process: Has intimate understanding of client processes and priorities
• Managing expectations: Ensures that appropriate client and internal stakeholder expectations are managed
• Communication and Writing: Lead role in ensuring timely, accurate client documentation and correspondence (for internal team). Presents complex data or messages in a clear, succinct, compelling manner
• Deliverables: Ensures production deliverables meet client requirements