Key Account Manager | Hobby and International Sales

Location: Suwanee, GA or Minneapolis, MN

We are in search of a dynamic and customer-focused Key Account Manager for the Hobby and International Channel to spearhead our efforts in the Toys, Games and Entertainment categories. As the Key Account Manager, you will be instrumental in delivering sales growth and partnership to our brand and customer partners. You will be crucial in developing long-term relationships with retail and distribution partners to deliver an increased share of marketplace for our brands.

The Key Account Manager is responsible for fostering business relationships directly to our retail and distribution customers. The Key Account Manager also interfaces directly with our brand partners to find synergies between brand and customer partner business strategies and growth opportunities.

Responsibilities:

Drive the business of assigned customer accounts that meet or exceed company-set goals.

Develop and manage business relationship with assigned customer teams.

Develop and lead the sales strategy for assigned customers in order to drive newness and innovation in the marketplace while also supporting foundational items.

Deeply understand channel strategies and priorities to provide best-in-class recommendations to both brands and customers.

Partner with internal Brand Management team to understand and execute upon brand strategies and priorities.

Coordinate and execute face-to-face meetings between brands and customers at multiple touchpoints throughout the year, including trade shows and dedicated customer meetings.

Lead and partner with Operations, Customer Service and Planning teams to ensure that customer purchase orders are filled on time and in-full

Develop annual forecasts for assigned customers

Monitor and analyze assigned customer business results that lead to the development of actionable insights to improve the business

Lead cross-functional initiatives that support assigned customer programs (e.g., marketing programs, special packaging, retail programs, bundled offerings, etc.)

Lead and execute the call for orders process bi-weekly to our customer partners

Manage and support all hobby distribution marketing efforts including, but not limited to, bi-weekly meetings with key distributors, newsletters, social media support, etc.,

Planning and execution of PSI presence at distributor and industry shows.

Manage retailer initiatives such as Demo programs, early launch kits, communication initiatives (email newsletter)

Ensure strong understanding of brand catalogs, new releases, growth priorities, and production plans

Qualifications:

Bachelor's degree in a related field, with a strong emphasis on business.

Minimum of 5 years of experience in sales within the Hobby and Independent marketplace

Demonstrated negotiation and facilitation skills with the ability to own multiple projects

Familiarity with IRI and Circana data reporting

Excellent communication, analytical, and interpersonal abilities.

Capacity to thrive in a cross-functional environment while managing multiple priorities in a fast-paced setting.

You show initiative and move quickly to solve challenges and obstacles

Demonstrated entrepreneurial spirit, agility, and resourcefulness.

Publisher Services Inc. (PSI) is a leading North American sales and fulfillment service organization enabling greater sales for toy and game brands. We serve the mass market, mass specialty, ecommerce, and specialty hobby retail channels both domestically and internationally. We have the honor of representing some of the bestselling and most exciting board game publishers and toy manufacturers in the world. We have the luxury of representing these great products to the largest and fastest growing retailers in the US. Our objective is to work with our brands and manufacturers to optimize their presence in the marketplace and help our retailers offer the highest quality and most exciting games and toys to their customers.