Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix?s Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers. Please note, this is a hybrid position requiring 8 days per month on-site in Alpharetta, GA.

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100 associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000 internal team members across 8 states. We offer positions at all levels ? summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you?re interested in IT security, platform engineering, architecture, software development, or infrastructure ? we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine?s Best Companies to Work list.

Join the Infrastructure Escalation Engineering team! As a Senior Engineer 2, you will be responsible for supporting the platform and providing support for our internal business customers. We support multiple technologies, including Windows Server operating systems, Red Hat Linux, ESX, and Hyper-V. We are currently working on efforts to automate problem resolution and prevention to maintain a smoothly operating infrastructure. We need engineers who enjoy solving puzzles while providing premier customer service.

Responsibilities:

• Use your expertise in analytical triage to provide subject matter expertise in debugging and troubleshooting RHEV/RHEL, ESX, and Windows platforms issues as well as hardware issues.
• Analyze problem and incident metrics to identify recurring trends, gaps in monitoring, and opportunities to eliminate toil.
• Lead efforts to automate problem resolution and prevention using tools like ansible, PowerShell, and SCCM (System Center Configuration Manager) to reduce toil and unnecessary incidents.
• Participate in weeklong on-call rotation to provide afterhours support.
• Responsible for coordinating and running meetings to quickly restore service to the business, including working with business and technical users to perform root cause analysis and provide recommendations to prevent recurring issues.
• Own opening and maintaining support cases with vendors like Microsoft, Broadcom (VMware), and HPE
• Mentor others in our org as well as our technical call center by maintaining procedures, training materials, and general guidance for various application and infrastructure support teams, furthering the Infrastructure Escalation Engineering mission of increased uptimes on the systems that we support.
• Provide clear communications for the business and leadership for debrief operations as well as steps to resolve ongoing issues.

• Bachelor's degree in computer science or analytical discipline, or equivalent experience
• 4 years of experience with automation technology like ansible, terraform, or similar technologies.
• 4 years of experience supporting and troubleshooting Windows Server and Red Hat Enterprise Linux
• 4 years of experience supporting/troubleshooting Broadcom (VMware) platforms including the VCF stack.
• 4 years of experience supporting ESXi and Hyper-V virtual machines.
• 4 years of experience troubleshooting server hardware (we use HPE and Dell hardware)
• Experience resolving issues within pre-defined SLAs (Service Level Agreement)
• Participate in an on-call rotation.
• Experience troubleshooting virtual and/or physical Windows Clusters
• Experience troubleshooting TCP/IP networking including SSH and TLS interfaces.

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits:

Sr Engineer 2 ? Escalation Engineering ? Atlanta