Provides food and beverage service to restaurant customers.

ESSENTIAL FUNCTIONS:

• Handles all customer requests and complaints promptly and in a courteous manner

• Greets customers

• Writes down beverage and food orders, relays orders to bartender and cook

• Serves alcoholic and non-alcoholic drinks and food orders to customers as ordered

• Observes customers to fulfill any additional requests

• Totals bills, accepts payment, and gives change

• Maintains bank in accordance with banking procedures

• Signs, counts, and balances bank

• Clears and cleans tables; empties and cleans ashtrays

• Other duties as assigned

• Must be at least 21 years old

• Good verbal communication and customer relations skills

• Ability to handle a variety of customer requests and personalities

• Must be people oriented

• Basic math skills

• Money-handling skills

• Must have basic English skills

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School Diploma or GED

• Minimum of 6 months wait staff experience preferred

• PPABC Liquor Certification or successful completion of the PPABC Liquor Certification course

• Casino or hotel restaurant setting; Shift work; Required to work weekends, holidays, and overtime

• Standing/Walking, 100% up to 4 hours at a time

• Lifting/carrying up to 30 lbs.

• Exposure to cigarette smoke, noise and some cleaning chemicals

• Must follow safety precautions and requirements