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Providing customer service with a smile is your top priority, you thrive on providing high quality customer service and you love the feeling of victory when a customer is happy with their experience. Are you this person? Then don't miss out on this exciting opportunity!
The Pueblo City-County Library District is now hiring a part-time, 20 hours per week, Customer Service Representative in the Greenhorn Valley Branch! This position is to help create a positive experience for all library customers by proactively addressing and meeting customer needs and by increasing their awareness of library resources and services.
Who you will work with:
The Customer Service Representative (CSR) reports to the Branch Manager and works collaboratively with team members. The CSR works directly with customers representing the library as a friendly and knowledgeable resource. This position may work with co-workers from across the organization. The position provides excellent customer service demonstrating the ability to communicate effectively with people regardless of age, race, sexual orientation, ability level or background.
What you will be doing:
You also may be:
Regularly assigned to work in the call center; receiving in-coming calls for the District. In the call center, you will be providing library and account information, providing customer assistance in locating materials, and helping library patrons place holds and renew materials. You will also help to resolve basic customer issues and transfer calls as appropriate.
Be assigned to regularly work with automatic materials handling equipment (AMH) and hydraulic lifting equipment.
Qualifications
Skills and Abilities:
Physical Requirements:
Must have the ability to do repetitive work including hours of standing, bending, kneeling, shelving, lifting, pushing and pulling.
Must be able to lift objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds.
Other Requirements: Must be able to work a flexible schedule including days, evenings and weekends. Must submit to and successfully pass a criminal background investigation.
Hourly Wage - $14.85 per hour
Benefits: For regular part-time employees, PCCLD offers a discount dental plan and a tele-health plan. PCCLD is a PERA employer and offers PERA retirement plans and 401(k) and ROTH retirement plans. The library district also provides paid leave in the form of 11 holidays, vacation, sick, and personal paid time off.
Closing Date:This position will close on June 28, 2024.
As an Equal Opportunity Employer, Pueblo City-County Library District does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation including gender orientation, genetic information, military status, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Part Time
$39k-48k (estimate)
06/20/2024
08/19/2024
The job skills required for Customer Service Representative - Part-time include Customer Service, Call Center, Problem Solving, CSR, Communication Skills, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - Part-time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - Part-time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative - Part-time positions, which can be used as a reference in future career path planning. As a Customer Service Representative - Part-time, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - Part-time. You can explore the career advancement for a Customer Service Representative - Part-time below and select your interested title to get hiring information.