9 Patient Care Representative & Administrative Assistant Jobs in Richmond, VA
Pulmonary Associates of Richmond is Hiring a Patient Care Representative & Administrative Assistant Near Richmond, VA
The Position: We are looking for an enthusiastic and dedicated full-time Patient Care Representative & Administrative Assistant to give optimal care to our patients in our PAR medical office at the North Chesterfield location. Enjoy Weekly pay with the opportunity to grow in a team orientated work environment!
Job Responsibilities
- Contacting newly approved Biologic patients and scheduling appropriately
- Applying in-need newly approved Biologic patients for manufacturer supplied free drug programs
- Ordering/maintaining specialty pharmacy stock for indicated patients across all offices
- Completing new enrollment forms for patients with insurance changes and submitting to the authorizations department for processing
- Setting up newly approved at-home Biologic patients with their specialty pharmacies and scheduling training appointments
- Ordering/maintaining office supplies
- Patient Check in and Check Out
- Enter/update demographic and insurance data on all patients and acknowledge patient in Allscripts and Phreesia
- Scan financial paperwork, IDs, and insurance cards
- Schedule follow up appointments and tests (Allergy, Sleep Study, PFT) and give instructions to patient
- Call patients to schedule / reschedule appointments
- Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to free drug companies, etc.
- Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates
- Adhere to HIPAA policies and procedures in order to protect patient privacy and security
- Perform other duties as assigned by provider, supervisor or member of Administration – for example, cross trained to perform patient check in and / or check out during clinic.
Knowledge
- Knowledge of reception tasks, clinic policies and procedures and patient paperwork
- Knowledge of customer service concepts and techniques
- Knowledge of Pulmonary Associates services
- Customer Service skills, including building rapport, showing empathy, active listening, probing, problem solving and de-escalating upset patients and visitors.
- Skill in using computer software in a Windows environment
- Skill in using Allscripts PM and EMR, and Phreesia
- Skill in using office equipment, including multi line phone, copier and fax machine
- Ability to effectively communicate verbally on the phone and in writing in email and EMR messages
- Ability to adapt to changes in policies, processes and systems
- Ability to work quickly while paying close attention to detail
- Ability to use good judgment
- Ability to establish and maintain effective working relationships with coworkers, physicians, patients, and the public.
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Employee referral program
- Health insurance
- Short term and long-term disability insurance
- Critical Illness
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- WEEKLY PAY
- Sitting for long periods of time as well as occasional standing and walking.
- Manual dexterity for using a computer keyboard and office machines.
- Ability to view computer screens for long periods.
- Occasional stress related to workload and physician / patient demands.
Job Summary
Full Time
Ambulatory Healthcare Services
$38k-48k (estimate)
06/09/2024
07/07/2024
paraccess.com
MIDLOTHIAN, VA
100 - 200
1974
JAMES APOSTLE
$10M - $50M
Ambulatory Healthcare Services
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About Pulmonary Associates of Richmond
For over thirty years, Pulmonary Associates of Richmond has provided a comprehensive range of high-quality, individualized services based upon a commitment to combine compassionate care with advanced education and proven state-of-the-art techniques. PAR physicians are board certified in Pulmonary Medicine, fellowship trained in Critical Care Medicine, and serve as consulting physicians to patients who are very ill and suffer from multiple health issues. Our practice is dedicated to the evaluation and treatment of patients with acute and chronic lung disorders. We also direct and monitor the ca...re of patients who are critically ill. As sleep disorder physicians, we provide care and treatments that lead to more restful and invigorating sleep. We treat conditions that lead to excessive snoring and can be indicators of serious medical conditions, such as sleep apnea.
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