7 Customer Care Manager II (Port St. Lucie) Jobs in Beach, FL
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Customer Care Manager II (Port St. Lucie)
$89k-115k (estimate)
Full Time | Building Construction
2 Weeks Ago
PulteGroup, Inc is Hiring a Customer Care Manager II (Port St. Lucie) Near Beach, FL
- Port St. Lucie***
- Conduct in-person homeowner assessments on an as needed basis.
- Determine if corrective work order is needed.
- Lead root-cause analysis.
- Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
- Manage trades to completion of service requests to customers' satisfaction.
- Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
- Establish and maintain positive customer relationships.
- Responsible for quality inspections of the home prior to delivery to the customer.
- Determine trade accountability for back charges and P.O.'s.
- Authorize payment for work performed up to approval limits.
- Follow applicable legal protocol and process necessary workflow.
- Responsible for customer satisfaction metrics related to customers serviced
SCOPE
- Decision Impact: Division
- Department Responsibility: Single
- Budgetary Responsibility: No
- Direct Reports: No
- Indirect Reports: No
- Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
- Ability to work in various weather conditions -- heat, rain, cold, etc.
- Minimum High School Diploma or equivalent
- Bachelor’s Degree Preferred
- Valid Driver’s License because driving is an essential function of this position.
- Minimum of 1-3 years customer service and warranty experience or equivalent
- Strong customer orientation and ability to adapt/respond to different personality types
- Strong emphasis on quality of service and follow-up
- Basic construction skills and knowledge
- Excellent communication and listening skills
- Analytical ability necessary to perform root cause analysis
- Ability to manage warranty/customer service processes
- Basic computer skills
- Conflict resolution skills
- Cost management
Job Summary
JOB TYPE
Full Time
INDUSTRY
Building Construction
SALARY
$89k-115k (estimate)
POST DATE
07/09/2024
EXPIRATION DATE
08/14/2024
WEBSITE
pultegroupinc.com
HEADQUARTERS
FISHERS, IN
SIZE
3,000 - 7,500
FOUNDED
1950
TYPE
Public
CEO
MARNIE GOLDEN
REVENUE
$10B - $50B
INDUSTRY
Building Construction
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About PulteGroup, Inc
PulteGroup is a construction company that designs, builds, markets and sells residential properties.
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