The Associate Director serves as the daily operational manager in directing overall customer service, work assignments, assessing strategies to support student success, and coordinating with the functional units served by the Purdue in Indianapolis One Stop Shop. Purdue in Indianapolis's One Stop Shop will primarily provide financial aid services but will also assist in bursar and registrar services to students. This role manages a three-person team and is responsible for assessing and enhancing student services to meet customer needs and university priorities; monitoring quality service on a regular basis and employing information gained to implement changes for improvements; assisting in data collection and measuring of established performance measures; employing a comprehensive performance management system, including performance planning, coaching, and reviews. This position works closely with functional offices, including Registrar, Financial Aid, and the Bursar’s Office.

About Purdue University Indianapolis:
Purdue University in Indianapolis is Purdue’s first comprehensive urban campus. Maximizing on the city of Indianapolis’s unique strengths, Purdue Indy will position our students, faculty and staff in close proximity to top business and leading industries, providing new and unique executive education and internship opportunities. In response to the strong need expressed by central Indiana business and community leaders for more highly skilled talents in science, technology, engineering and health care disciplines, we will ambitiously grow enrollment to establish a new pipeline of Boilermaker talent to our capital city. As an extension of the residential West Lafayette campus, Purdue Indy will have multiple locations throughout the city of Indianapolis.

Required:
BA/BS Degree required.
Minimum 6 years financial aid or equivalent work experience, bursar, registrar, or other relevant experience.

Preferred:
Degree in Higher Education, Management, and Finance.
Supervisory experience preferred.

Skills:
Possess excellent oral and written communication skills particularly in explaining complex federal, state, and university policies.
Must have excellent presentation skills and embrace a customer service vision.
Demonstrated leadership skills, interpersonal skills, team building skills, and the ability to motivate a diverse staff.

To learn more about Purdue’s benefits summary CLICK HERE
Purdue will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Exempt (Not Eligible for Overtime)
Retirement Eligibility: Defined Contributions immediately
Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply