Primary function of this job is to take part in the day to day requirements of monitoring the Purdue University data network. Network Operations (NetOps) analyzes problems, performs troubleshooting, interfaces with clients, communicates with site technicians, and tracks problems through to resolution.

The team’s main responsibility is to utilize network monitoring tools (Splunk, SolarWinds, LibreNMS, Grafana) to design effective solutions that will provide critical information regarding the status of Purdue’s network. In addition, NetOps interfaces with clients of the Purdue University network to respond to network-related requests via the Team Dynamix ticketing system. When extra time is available, students will have the opportunity to develop scripts and automated solutions to address problems or improve team process accuracy/efficiency. Commonly used languages for automation are Python and Ansible.

This is a unique opportunity to progress your career and learn using leading edge enterprise network monitoring tools and troubleshooting equipment.

Additional Information: Hours are flexible around student schedules, and work study is available. During the Fall/Spring semesters, employed students must work between 12 and 40 hours per week. The possibility for summer work is also an option (and encouraged). During the summer, students will work between 30 and 40 hours per week and have more opportunities for project-related work.

Specific job responsibilities include:

• Assist Network Engineers with troubleshooting and trend analysis to resolve outages and prevent future issues
• Update/maintain enterprise network monitoring tools
• Ensure Confluence documentation is up-to-date and accurate
• Interface with clients to assist with network-related requests and issues.
• Manage external domain names for clients through AWS Route 53
• Create scripts to automate networking processes
• Other responsibilities as required

Requirements:

• Must be an enrolled student
• Must be willing to learn and able to work as a part of a multi-tier team
• Strong troubleshooting skills
• Self-motivated individual that is willing to take initiative
• Able to effectively communicate complex technical problems to clients with varied technical backgrounds

• Pursuing a degree in a technical field
• Cisco IOS experience
• Prior network troubleshooting experience
• Programming experience
• Customer Service experience