About Our Opportunity:

This position shares responsibility between front reception desk and operating phones. This position is 8am-5pm with potential for some weekends and holidays.

Front Desk: Assist clients at front counter. Screen client requests, explain policies & procedures, assist clients in getting necessary forms completed, check-in patients, check-out patients, take deposits, take payments for visits and prescriptions, balance cash drawers, answer internal calls and assist in keeping a clean and organized lobby.

Phones: General responsibilities include answering incoming calls to the hospital, taking referral information from owners, scheduling appointments, providing general appointment information including estimates, putting in messages for clinicians/students and transferring calls when needed.

In both roles, one must maintain confidentiality at all times per hospital policies, determine urgency of emergencies that enter lobby and use critical thinking to find alternative solutions for upset clients. One must be able to perform a variety of miscellaneous duties as assigned. The possibility exists to be cross trained in Equine Community Practice. Be willing and able to attend staff meetings, possible back-up shifts for weekends may be necessary as well as some holidays may be required.

What We’re Looking For:

Required:

• High School Diploma/GED
• 3 Years Clerical experience in a medical clinic/veterinary office or 1 year in medical clinic/veterinary office and 2 years customer Service experience
• Strong interpersonal and customer service skills
• General computer skills and proficiency in data entry
• Cash handling experience
• General cleaning and multi-tasking skills
• Strong written and oral communication skills

• Due to this being a full-time, benefits eligible position, full-time undergraduate students are not eligible for this role. For student employment opportunities, CLICK HERE
• To learn more about Purdue’s benefits summary CLICK HERE
• Purdue will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA: Non-Exempt (Eligible For Overtime)
• Retirement Eligibility: Non-exempt Defined Contribution Plan
• Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply