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Renewals Operations Specialist
Pure Storage Santa Clara, CA
Apply
$74k-99k (estimate)
Full Time 3 Days Ago
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Pure Storage is Hiring a Renewals Operations Specialist Near Santa Clara, CA

Company Overview:

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pures vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000 customers including 58% of the Fortune 500, weve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

  • For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
  • Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry
  • Industry analysts and press applaud Pures leadership across these dimensions
  • And, our 6,000 employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say bring it on to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Portworx:

Pure Storage Acquired Portworx in October 2020, Creating the Industry's Most Complete Kubernetes Data Services Platform for Cloud Native Applications. This acquisition represents Pures largest to date and our deeper expansion into the fast-growing market for multi-cloud data services to support Kubernetes and containers.

Position Overview:

SHOULD YOU ACCEPT THIS CHALLENGE...

The Renewal Operations Specialist is a key individual contributor on the Renewal team thatconsistently delivers market leading retention rates and more. The Renewal team is aculmination of individuals who are passionate about customer loyalty committed to bringing theright people together with the intention of securing and growing our revenue.This role will be focused on ensuring the new deals that build from the installed base are beingquoted accurately with the intent to align expiration dates and streamline the renewal process;inclusive of what was originally purchased to align with Finance expectations. This individual willassist the Renewal team review, revise, report, and upgrade opportunities that impact theinstalled base and build algorithms with our Business Intelligence Team. The importance ofbuilding SOX compliance processes and a solid reporting structure to our business is a keyinitiative as we look to the future and you would be integral in making this happen.Your ability to drive business process, manage heavy transaction workloads with a keenattention to detail will enable the team to secure more revenue prior to the maintenanceexpiration date ultimately removing the risk of reducing the contract value. Focusing onaccuracy upfront will allow for predictability as we look to secure the renewals.

Responsibilities:

? Be a point of contact with Channel Partners & Account Managers to proactivelymarket subscription opportunities to partners and/or resolve issues that mayhinder them from maintaining a relationship with Pure Storage? Effectively communicate company messages, value propositions, etc. verbally andin writing? Uncover accounts which may be at risk and develop plans to mitigate and bringthem to closure? Accountable for reviewing and validating subscription renewals against customerinstalled base reports and additional sources of data? Manage existing programs to maximize company revenue and resolvecustomer-related contract issues? Ability to research original business transactions and prepare detail that will leadthe account team to make quick recommendations on how to position a renewal? Goal is to operationalize the Subscription Services Representatives pipeline whileoptimize renewal rate, attach rate and term? Accurately confirm and quote all subscription renewal opportunities for assignedterritory? Develop and communicate process change and improvements to optimizeprograms and enhance relationships with necessary company external customersand internal support groups? Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket

Closures to move Renewal Opportunities Stage 3? Accountable for reviewing and checking accuracy with upgrades executed by the fieldand Inside Account teams? Work closely with Renewal, Sales and Finance teams to get upgrades to co-term toexisting renewal dates? Responsible for assisting the team with verifying pricing and data to ensure accuracy inPure internal tools? Fulfills installed base requests for field? Accountable for data related projects that help improve the Renewal reporting? Builds Renewal opportunities in Salesforce with corresponding quotes

Qualifications:

? 2 years experience in sales operations and or contract administration? Solid Salesforce aptitude? Ability to organize and prioritize activities? Strong oral and written communication skills? Organizational and follow up skills, problem solving and analytical skills? Inventory/installed base management experience is a plus? Ability to take initiative, work flexibly, and adhere to priorities with minimal directsupervision.

#LI-HYBRID

Pay Range:
USD $34.62 - USD $51.92 /Hr.
Pay Transparency Statement:

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

BE YOUCORPORATE CLONES NEED NOT APPLY:

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

Job Summary

JOB TYPE

Full Time

SALARY

$74k-99k (estimate)

POST DATE

06/27/2024

EXPIRATION DATE

07/12/2024

WEBSITE

purestorage.com

HEADQUARTERS

MOUNTAIN VIEW, CA

SIZE

3,000 - 7,500

FOUNDED

2009

TYPE

Public

CEO

CHARLES GIANCARLO

REVENUE

$1B - $3B

INDUSTRY

Software & Cloud Computing

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Pure Storage is a data flash storage company that specializes in cloud-connected data management and desktop and server virtualization.

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