Front Desk Representative Job Description

Purple Lotus Patient Center is currently seeking passionate, hard-working, professional, and knowledgeable cannabis connoisseurs to perform in a fast-paced and high-energy environment. The Front Desk Associate position will be expected to welcome our customers and utilize the POS for the creation/updating customer profiles.

The ideal candidate will be personable, high energy, reliable, responsible, and possess general knowledge of cannabis.

Includes paid training!

Responsibilities and Duties:

• Provide Excellent Customer Service
• Use of POS system
• Accurate data entry
• New/returning customer registration and documentation
• Clean and general upkeep of the Retail Facility
• Knowledge of relevant laws, company policy, and procedures
• Stay current with product knowledge & brands
• Verification of proper paperwork, documentation and ID for members
• Accurate use and maintenance of the Point Of Sale (POS) system; Accurate and timely data entry of member profiles in the POS system
• Security measures and safety compliance
• Maintenance of an organized and clean store
• Maintenance of open communication with the management team and other coworkers
• Reporting of employee issues or member situations
• Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and member information for any reported issues and/or complaints.

Qualifications:

• Must be over the age 21
• Must pass a background check
• Customer service experience
• Ability to learn and adapt to different environments
• Weekends Required
• Reliable Transportation

Must be available nights, weekends, and Holidays.

Job Type: Part Time/Full Time

Pay: $19-$21 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• EAP
• Life Insurance

Supplemental Pay:

• Tips

Experience:

• Customer service: 2 years (Preferred)

Education:

• High School

Work Location:

• San Jose

One location

Work Remotely:

• No

A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.
Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.
While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.