Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world - one mattress at a time.
Compensation
The compensation target range for this role is:
Job Summary
We're looking for a friendly, communicative, and customer service-oriented Assistant Manager to help oversee daily operations at our store location. In this position, you will play a pivotal role in managing our team of retail associates, interfacing with our customers, and contributing to the overall success and profitability of the store.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist in overseeing day-to-day retail operations and staff
Help Store Manager recruit, train, and supervise retail staff (sales and operations)
Motivate staff to meet sales targets and maintain excellent personal sales
Oversee stock levels
Address customer complaints and issues in a professional manner
Handle staff conflicts, complaints, and problems
Prepare various promotional materials and in-store displays
Ensure compliance with various health and safety regulations
Greet customers upon entrance
Check on purchase orders for customers
Assess customer needs and wants; answer customer questions and concerns
Provide appropriate product recommendations by understanding the Purple products and history
Ensure merchandise is in-stock and displayed on shelves in a presentable manner
Use point of sale (POS) system to conduct purchase transactions
Process merchandise returns
Assist in product inventory procedures
Cross-sell and upsell products
Memorize in-store promotions and special offers in order to communicate to customers
Build lasting relationships with customers
Team up with co-workers to ensure customer satisfaction
Follow opening and closing procedures
Find innovative ways to improve sales and boost revenue
REQUIRED SKILLS, EDUCATION AND EXPERIENCE
Excellent interpersonal communication capabilities
Customer service-oriented attitude
Ability to stay organized and manage time effectively
Strengths in leadership, management, team building, and problem solving
Capability to thrive in a fast-paced and oftentimes high-pressure environment
Understanding of basic business management functions
Enthusiasm and a positive attitude
Minimum of high school diploma. Bachelor's preferred
3 years of experience working in a retail environment, ideally in a supervisory role
Proven competencies in effective communication and management
Willingness to learn and tackle new challenges
PREFERRED SKILLS, EDUCATION AND EXPERIENCE
Expert knowledge of Purple's 5 Steps
Exceptional communication and interpersonal abilities
Excellent problem-solving abilities
PHYSICAL REQUIREMENTS
Physical Activities may occasionally include:
ascending or descending ladders, stairs, scaffolding, ramps, poles and the like;
moving self in different positions to accomplish tasks in various environments;
communicating with others to exchange information.
Physical Activities may constantly include:
remaining in a stationary position, often standing for prolonged periods;
moving about to accomplish tasks or moving from one worksite to another;
adjusting or moving objects up to 50 pounds in all directions; In outlet or Hub locations the requirement is 80 pounds
repeating motions that may include the wrists, hands and/or fingers;
operating machinery and/or power tools, depending on position;
depending on position may include operating motor vehicles or heavy equipment;
assessing the accuracy, neatness and thoroughness of the work assigned.
Environmental Conditions may occasionally include:
low or high temperatures; or outdoor elements such as precipitation and wind.
Environmental Conditions may constantly include:
noisy environments;
or hazardous conditions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with a disability to perform the essential function.
BENEFITS AND PERKS

• Medical, Dental, Vision
• 401(k) Match
• Flexible PTO
• Earn a Mattress
• Purple Swag
• Amazing Purple Products

WHY WORK AT PURPLE?

• Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people's lives through comfort.
• Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.
• Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment.