Description
We're in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you're looking for a leadership opportunity on an already fantastic team, apply now!
Responsibilities
•Compile occupancy reports and financial information for the general manager
•Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
•Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
•Handle the front desk budget and order office supplies as needed
•Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies
Qualifications
•2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
•Prior hospitality experience of 1 year is required for this position
•High school diploma or equivalent certification required (GED)
•Bookkeeping skills and experience with MS Office a plus
•Possess excellent management skills, communication skills, and multitasking skills