General Description:

The Maintenance Manager works to maintain excellence in all escape room experiences through room upkeep, prop building, prop servicing, back up inventory management, and being quick to solve issues that arise over the weekend. They will help manage construction and building elements of new escape room experiences, learning how to service those props after the room is launched. They will be responsible for the creation and upkeep of an back up inventory system, tools, tech, paint, and other mediums needed to keep all experiences and facilities looking great and functioning well. They will do rebuilds of props and coordinate with the Location Managers on items that need updates. They will They work hard to ensure the final product is beautiful, functional, serviceable, immersive, durable, and up to our high standard of excellence. They will also perform routine quality checks on props and set designs as needed. The Maintenance Manager will handle on call needs every weekend and keep Slack notifications on in case they are needed or the team needs help. They will constantly improve their low voltage skills and technical skills as needed to complete building upkeep needs and troubleshoot props. They ensure all Location Managers are supported in their roles particularly when it comes to fixing props and maintaining an inventory of high-quality room backups visiting all locations every week, Florence AL once every other week. They keep room maintenance knowledge high and can answer questions quickly. They add their input into new projects and take pride in their work.

Proposed Hours:
Monday- 8am-4pm
Tuesday- 8am-4pm
Wednesday OFF
Thursday 8am-4pm

Friday 8am- 4pm
Saturday ON CALL
Sunday ON CALL

Specific Job Responsibilities Include:

- Manage all experiences and facilities at all locations of the escape room business unit ensuring they look like they did opening day with all props functioning the way they were intended and customer and staff spaces looking fresh and vibrant. Be a champion of excellence in all areas of the escape room properties.

- Support Location Managers in handling maintenance issues as they arise that are next level, particularly on the weekends. Help troubleshoot problems TMs can’t identify. The Maintenance Manager is held responsible for problems being fixed and must be diligent to keep rooms on time and running correctly.

- Work in tandem with LMs to create a back up list, constantly keep the list updated and backups in stock for all needs.

- Assist with the implementation of new business needs, plans and upgrades for Memphis Escape Room Rooms.
- Conduct room walk throughs and play throughs every week (have rooms on a rotation) identifying things that are not working and then making sure to fix them or have the on site team fix them if paper goods or easy items.

- Attend management team meetings for Puzzol Creative, LLC on a weekly basis and conduct meetings with the Location Managers as needed.

- Send in a weekly report with issues solved and issues working on. Be thorough and plan ahead for materials that need to be ordered for these things.

- Keep locations and all experiences tool inventory complete as needed for maintenance and new builds.

- Create all backups needed for rooms quickly, keeping track of what still needs to be worked on and prioritizing maintenance and refreshing needs.

-Train and supervise Location Managers and Team Managers in how to reset and fix common issues.

- Negotiate contracts with outside vendors for execution of maintenance work when necessary (i.e. plumbing needs).

- Ensure that company premises and facilities are kept in clean and hygienic condition.

- Implement workplace safety policies and standards.

- Be an expert in building materials, artistic mediums, technology, and other props our industry uses and vendors to buy them from.

- Manage the slack maintenance channel making sure all issues are solved promptly and going in when needed quickly. Must be able to get to all locations quickly to fix high priority and urgent needs.

- Keep work spaces on locations tidy, organized and stocked with tools and supplies needed.

- Ensure everything built is functional, in theme, serviceable and unbreakable. Think three steps ahead and communicate quickly when you see things aren’t as they should be.

- Represent Puzzol well at trade fairs, festivals, and partnership events as needed, which is usually rarely.

- Identify industry trends for customer experience and game operations and incorporate when possible. Stay up to date on escape room trends and maintain knowledge base through attending trade shows, industry events, and doing marketing research. Every escape room you want to do (for the first time) MER will pay for your 1 ticket. 

- Articulate vision for improvement to room experiences, facilities and expansion needs. Participate in expansion activities (investments, acquisitions, corporate alliances etc.). Research answers to tough problems and grow your skill set.

- Utilize your time and resources efficiently to keep the culture, vibe, quality, room experiences, staff, brand, and all events excellent at Memphis Escape Rooms and constantly moving forward in line or ahead of the industry. This means showing up to work related events when possible to lead the way in building relationships.