7 IT Help Desk Technician Jobs in Knoxville, TN
PYA, P.C. is Hiring an IT Help Desk Technician Near Knoxville, TN
Job Description
Are you technically skilled with good problem-solving abilities? PYA is seeking an IT Help Desk Technician to join its high-performing and privately-owned firm with a dynamic culture and a strong national reputation. The duties of the IT Help Desk Technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, amongst other technical duties. The IT Help Desk Technician will interact with colleagues throughout the PYA Enterprise.
RESPONSIBILITIES:
- Provide first level technical support to PYA employees, including troubleshooting hardware and software issues and serving as the first point of contacts for issues and errors
- Assist with building computers for new PYA employees
- Repair or replace damaged hardware on computers or technical equipment
- Establish excellent relationships with all departments and colleagues.
- Manage technical documentation
QUALIFICATIONS:
- Pursuit of associate degree in computer science or related field required
- 1 years of experience in computer support preferred
- Experience with Office 365 preferred
- Sound judgement with the ability to manage risk effectively
- Superior communication skills, both oral and written
- Excellent project management skills
- Traits that include: detail-oriented, flexible, and responsive
- Ability to effectively work as a member of a team
- Client-oriented work ethic
- Openness to feedback
ABOUT PYA:
Ranked among the top CPA firms in the nation by USA Today, Forbes, and INSIDE Public Accounting, PYA is also a leader in the percentage of female ownership. We are a Top 15 auditor of the nation’s largest health systems and are consistently ranked as one of the country’s Top 20 healthcare consulting firms by Modern Healthcare.
Serving clients in all 50 states from our headquarters in Knoxville, as well as offices in Atlanta, Charlotte, Kansas City, Nashville, and Tampa, PYA provides expertise in tax, audit and assurance, IT, and management consulting. PYA’s success results from four decades of steadfast adherence to a culture of responsiveness, integrity, and relationships—both with clients and colleagues—"The PYA Way.”
Learn more at pyapc.com.
Job Summary
Full Time
$49k-61k (estimate)
06/25/2024
07/12/2024
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
02/13/2022: Lexington, KY
They help troubleshoot software and hardware concerns.
03/13/2022: Nashville, TN
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
04/14/2022: Chattanooga, TN
Working with computer vendor technical support desks and allied services as per the organizational procedures.
03/23/2022: Saint Louis, MO
Determine the best solution based on the issue and details provided by customers
02/13/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
02/08/2022: Stamford, CT
Help desk technicians need a deep understanding of computer hardware and software.
02/20/2022: Lancaster, PA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
02/11/2022: Battle Creek, MI
Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
02/28/2022: Chattanooga, TN
The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
03/14/2022: Flagstaff, AZ
Step 3: View the best colleges and universities for IT Help Desk Technician.
