Immediate need for a talented Sales Operations Associate . This is a 06 Months Contract opportunity with long-term potential and is located in Corporate Drive, Burlington, MA (Onsite) . Please review the job description below and contact me ASAP if you are interested.
Job ID:24-29554 Pay Range: $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan. Key Responsibilities:

• Responsibilities include receiving quotes, processing orders, and coordinating communication of order fulfillment for equipment, products, and service spare parts.
• Track order status from beginning to end and be liaison with sales, service, and customers to ensure all orders are processed in a timely and accurate manner.
• Assist customers, sales representatives, and service representatives on all aspects of support for order placement.
• Initiates and issues Return Material Authorizations (RMAs) for repair and return of customer-owned products.
• Respond to inquiries regarding products, prices, delivery, and service.
• Work with team members to enter large or complex orders.
• Verify and audit orders from customers.
• Provide shipment tracking.
• Work in conjunction with Fulfillment Operations, Accounting, Contracting, and Finance teams to collect information and complete processing of customer orders.
• Identify issues and collaborate with multiple groups to bring issues to resolution.
• Manage customer calls, emails, and resolution of any customer complaints related to order processing.
• Maintain sales files and order records, as required.
• Assist with other duties and special projects as requested.

Key Requirements and Technology Experience:

• A minimum education level of an Associate s Degree or an equivalent combination of education and work experience. Bachelor s degree preferred.
• A minimum of 5 years professional related experience with knowledge of sales operations and logistics. Medical device or healthcare industry experience preferred.
• Attention to detail and accuracy is a top priority.
• Ability to use professional judgment in complex and ambiguous situations.
• Strong customer support skills including follow-up, professional presentation, and problem-solving skills.
• Ability to effectively communicate and build rapport with diverse internal and external stakeholders including senior management, sales representatives, service representatives, and fulfillment operations personnel.
• Interpersonal skills along with proven adaptability and initiative.
• Demonstrated telephone and business email etiquette with the ability to actively listen and to communicate clearly, both written and verbally.
• Strong organizational and time management skills along with the ability to multi-task, prioritize, and escalate to ensure customer needs always come first.
• Able to work independently with some direction.
• Understanding of customs, duties, and incoterms preferred.
• Highly proficient in related software including Microsoft Excel, SAP, and CRM systems such as Microsoft Dynamics or Salesforce.

Our client is a leading Electrical Logistics Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.