As a Concierge, you are responsible for handling all guest inquiries and facilitating the needs of guests. This includes, but is not limited to, the following duties:

• Maintain an up-to-date knowledge of all hotel meetings, events, and functions.
• Greet guests in an appropriate manner and offer to assist with their needs.
• Answer telephone calls for specific services and dispatch the appropriate associates to respond to the guest’s request. Coordinate completion of these services to ensure a positive guest experience.
• Assist guest with making arrangements to visit points of interest, attractions, museums, and parks in a timely and appropriate manner.
• Assist guest with making restaurant recommendations and reservations.
• Assist in controlling the flow of activity in the lobby area.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.

This is a full-time position, and you must have availability to work days, evenings, weekends and holidays.

• Excellent communication skills
• Knowledge of the area
• Good with computers and programs
• Team player
• A desire to grow and develop
• Prior Concierge experience is a plus
• Prior customer service experience