Basic Functions:
Provide floor care to all walkable surfaces of the Resort. This includes, but is not limited to concrete, tile, linoleum, carpets, and hardwood floors through:

• Timely completion of floor care areas based on a schedule 
• proper care of floor machinery 
• ability to anticipate and recommend floor care needs 
• promote a safe work environment Skills and Abilities:
 
• Ability to understand and provide friendly guest service 
• Ability to understand and comply with proper cleaning techniques and procedures 
• Ability to operate a vacuum, mop and properly use cleaning equipment and supplies 
• Ability to operatecleaning machinery as required in the performance of job duties 
• Ability to timely complete assigned tasks, identify and investigate issues and resolve basic matters 
• Ability to follow an appropriate course of action based on Policies and Procedures 
• Attention to details with excellent organizational skills and efficient time management 
• Have aconsistent professional attitude and behavior with effective listening and communication skills 
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining professional, flexible, and efficient 
• Ability to make minor repairs to work equipment Essential Functions:
• Performs all aspects of floor care including cleaning, stripping, waxing, buffing, scrubbing, power washing and carpet cleaning/shampooing, etc. 
• Walk all assigned spaces at beginning and end of shift to evaluate and maintain hotel cleanliness standards. 
• Provides additional custodial support, as directed by the leadership team of the department.
• Knowledge of the machinery and chemicals (waxes, strippers, etc.) appropriate to the flooring material 
• Perform cleaning, maintenance and repair duties associated with hard and soft surface floors with appropriate equipment.
• Promptly reports to management of all emergencies, injuries, missing articles, damage, mechanical problems, and safety hazards.
• Arrange and maintain furniture in public space areas as needed to prevent damage to floors. 
• Be responsible forproviding the soft and hard surface Floor Care in the public space areas and guest rooms of the Hotel in a sanitary and attractive manner.
• Comply with all guest service basics such as uniforms, name tags and proper guest greeting.
• Be knowledgeable on hotel amenities and services to assist guests as appropriate.
• Impress guests with quality and timely service in a professional, pleasant, and friendly manner.
• Perform any other duties as assigned by management. Environment/Specifications:
Interior/exterior hotel environment, usage of equipment and machines, exposure to various climates and elements, and uneven surfaces. Requires frequent standing, walking, bending, crawling, reaching, lifting.

 • High school diploma or equivalent preferred 
• At least one year’scustomer service experience preferred 
• Basic knowledge of floor care and maintenance required (carpet, hardwood floors, tile, etc.) 
• Excellent communication skills 
• Self-starter/motivated