Join the Courtyard Pittsburgh North team!

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.

We offer our associates the following incredible benefits:

• Highly competitive wages
• Work life balance Bonus program for line level associates.
• Team member travel discounts with Marriott hotels and Pyramid family of hotels!
• 401k with an employer match
• Free associate parking
• Free associate assistance program
• Employer provided uniforms.
• Employee meal program
• Benefits after the first month of employment for full-time employees!
  • Benefits offered include Medical, Dental, Vision, 401k, Life Insurance, Short and Long Term Disability and Supplemental Insurance!

• Earn paid time off on your first paycheck and start utilizing it after only 90 days of employment.
• Ability to earn up to 1 week paid time off in your first year of employment.
• 7 Paid Holidays a year
• 3 Paid Sick Days after 1 year
• No limit to the amount of paid time off hours you can rollover each year
• PTO Cash Out options 100% employer paid Life Insurance at 1 time your annual salary.

RESPONSIBILITIES INCLUDE:

• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.
• Accommodate special requests when possible. 
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
• Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
• Pre-register, block reservations and, as appropriate, take same day and future reservations.
• Cancel room reservations according to policies and procedures.
• Ensure the release of any company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.

• No previous experience required.
• On the job training available. 
• This position is primarily a PM position (3-11pm).
• Must be available nights and weekends.