Elevate Your Career by joining the Black Rock Mountain Resort Family!

At Black Rock Mountain Resort, we are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.

We offer all of our employees the following benefits:

• Highly competitive wages
• Free parking
• Hotel room discounts and travel benefits 
• 401K Plan with Employer Match

Additionally, we offer our full-time employees the following benefits:

• Paid Time Off (PTO)
• Unlimited Paid Time Off (PTO) rollover
• Paid Time Off (PTO) cash out options
• Comprehensive employee benefit/insurance programs
• Company paid life and AD&D insurance
• Tuition reimbursement
• 7 Paid Holidays 

The Black Rock Mountain Resort is an Equal Opportunity Employer.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

• High School Diploma or equivalent
• Experience working in hotels or other customer service oriented positions preferred.

• Excellent verbal and written communication skills.

• Ability to interact with a diverse range of people.

• Basic computer literacy skills.

• Ability to quickly and efficiently resolve guest issues or complaints.

• Ability to handle multiple tasks simultaneously in a busy environment.

• Attention to detail and organizational skills.

• Flexibility: Willingness to work various shifts, including nights, weekends, and holidays