• Maintains master and floor level key control
  • Verifies that accurate rooms status information in maintained and properly communicated
  • Resolves guest related problems quickly, efficiently and courteously.
  • Updates group information to include the maintenance and preparations of any group
  requirements and relays that information to appropriate personnel.
  • Reviews and completed credit limit report
  • Works within the allotted budget for the front office
  • Received information from the previous shift manager and passes on additional details to the
  oncoming shift or manager.
  • Checks cashiers in and out and verifies banks and deposit at the end of each shift.
  • Enforces all cash handling and credit policies including incoming check policies and procedures.
• Uphold the hotels’ commitment to hospitality.

High school diploma or equivalent
• Must be able to work a flexible schedule and be “on call” for weekends, emergencies or for
anyone who “call’s off” of a scheduled shift.
• Prefer at least one (1) year of related experience with a minimum of one (1) year front desk
supervisory experience
• Prefer at least one (1) year of experience handling cash, accounting procedures, and general
administrative tasks
• Must have basic working knowledge of a computer including word and be able to handle multiple
tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many
types of personalities
• Must display very good organization and time management skills
• Must be able to walk and climb/descend stairs approximately 40% of the time
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required
tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearanc