JOB SUMMARY

The Operations Manager functions as the strategic leader of the property's Hotel Operations. Areas of responsibility include overseeing the Food and Beverage function, Engineering, Front Desk and Housekeeping departments. Reporting to the General Manager the Operations Manager is the key liaison between the hotel’s objectives and works to develop and implement strategies to maximize profitability. Initiatives with the objective of providing personalized services, resulting in increased guests and client loyalty.

CANDIDATE PROFILE

Experience

• Minimum of 3 years food and beverage and rooms management experience.

Education

• Bachelor’s Degree required, preferably specializing in Hospitality, Business Administration, and or related major, or equivalent experience is required.

Licenses or Certificates

• Preferably TIPS and ServSafe Certification.

KEY RESPONSIBILITIES

The primary responsibilities for the Operations Manager include but are not limited to:

• Oversee the strategy and operations for following sub-departments of Food & Beverage (restaurant, bar, kitchen), as well as Housekeeping and Front Office.
• Analyzes service issues, identify trends and respond to all guest comments in a timely, professional manner.
• Ensure brand and business initiatives are implemented and communicate follow-up actions to team as necessary
• Attract and select talent, coach and develop team members and engage and align team members to successfully implement initiatives.
• Manage the flow of labor between departments and create an environment of engagement for team members.
• Utilize guest/customer feedback to improve service delivery and loyalty. Communicate a clear and consistent message regarding the hotel.

JOB QUALIFICATIONS

In addition to performance of the key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrate ability to work with maximum efficiency, accuracy and attention to detail.
• Ability to effectively lead and work cohesively as part of a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language both verbally and in writing. A second language is desirable.
• Must have experience in all Microsoft Office and industry relevant POS systems.
• Demonstrated knowledge of budget planning and financial controls.

The Kendall Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.